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624 lines
25 KiB
624 lines
25 KiB
<?php
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/*
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FusionPBX
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Version: MPL 1.1
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The contents of this file are subject to the Mozilla Public License Version
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1.1 (the "License"); you may not use this file except in compliance with
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the License. You may obtain a copy of the License at
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http://www.mozilla.org/MPL/
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Software distributed under the License is distributed on an "AS IS" basis,
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WITHOUT WARRANTY OF ANY KIND, either express or implied. See the License
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for the specific language governing rights and limitations under the
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License.
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The Original Code is FusionPBX
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The Initial Developer of the Original Code is
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Mark J Crane <markjcrane@fusionpbx.com>
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Portions created by the Initial Developer are Copyright (C) 2008-2020
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the Initial Developer. All Rights Reserved.
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Contributor(s):
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Mark J Crane <markjcrane@fusionpbx.com>
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Luis Daniel Lucio Quiroz <dlucio@okay.com.mx>
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*/
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//includes
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require_once "root.php";
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require_once "resources/require.php";
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require_once "resources/check_auth.php";
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//check permissions
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if (permission_exists('call_center_agent_add') || permission_exists('call_center_agent_edit')) {
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//access granted
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}
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else {
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echo "access denied";
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exit;
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}
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//add multi-lingual support
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$language = new text;
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$text = $language->get();
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//check for duplicates
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if ($_GET["check"] == 'duplicate') {
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//agent id
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if ($_GET["agent_id"] != '') {
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$sql = "select agent_name ";
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$sql .= "from v_call_center_agents ";
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$sql .= "where agent_id = :agent_id ";
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$sql .= "and domain_uuid = :domain_uuid ";
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if (is_uuid($_GET["agent_uuid"])) {
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$sql .= " and call_center_agent_uuid <> :call_center_agent_uuid ";
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$parameters['call_center_agent_uuid'] = $_GET["agent_uuid"];
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}
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$parameters['agent_id'] = $_GET["agent_id"];
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$parameters['domain_uuid'] = $_SESSION['domain_uuid'];
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$database = new database;
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$row = $database->select($sql, $parameters, 'row');
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if (is_array($row) && sizeof($row) != 0 && $row['agent_name'] != '') {
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echo $text['message-duplicate_agent_id'].(if_group("superadmin") ? ": ".$row["agent_name"] : null);
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}
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unset($sql, $parameters);
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}
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exit;
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}
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//action add or update
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if (is_uuid($_REQUEST["id"])) {
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$action = "update";
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$call_center_agent_uuid = $_REQUEST["id"];
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}
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else {
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$action = "add";
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}
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//get http post variables and set them to php variables
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if (is_array($_POST)) {
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$call_center_agent_uuid = $_POST["call_center_agent_uuid"];
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$user_uuid = $_POST["user_uuid"];
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$agent_name = $_POST["agent_name"];
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$agent_type = $_POST["agent_type"];
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$agent_call_timeout = $_POST["agent_call_timeout"];
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$agent_id = $_POST["agent_id"];
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$agent_password = $_POST["agent_password"];
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$agent_status = $_POST["agent_status"];
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$agent_contact = $_POST["agent_contact"];
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$agent_no_answer_delay_time = $_POST["agent_no_answer_delay_time"];
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$agent_max_no_answer = $_POST["agent_max_no_answer"];
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$agent_wrap_up_time = $_POST["agent_wrap_up_time"];
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$agent_reject_delay_time = $_POST["agent_reject_delay_time"];
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$agent_busy_delay_time = $_POST["agent_busy_delay_time"];
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$agent_record = $_POST["agent_record"];
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//$agent_logout = $_POST["agent_logout"];
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}
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//process the user data and save it to the database
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if (count($_POST) > 0 && strlen($_POST["persistformvar"]) == 0) {
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//validate the token
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$token = new token;
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if (!$token->validate($_SERVER['PHP_SELF'])) {
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message::add($text['message-invalid_token'],'negative');
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header('Location: call_center_agents.php');
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exit;
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}
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//check for all required data
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$msg = '';
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//if (strlen($call_center_agent_uuid) == 0) { $msg .= $text['message-required']." ".$text['label-call_center_agent_uuid']."<br>\n"; }
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//if (strlen($domain_uuid) == 0) { $msg .= $text['message-required']." ".$text['label-domain_uuid']."<br>\n"; }
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//if (strlen($user_uuid) == 0) { $msg .= $text['message-required']." ".$text['label-user_uuid']."<br>\n"; }
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if (strlen($agent_name) == 0) { $msg .= $text['message-required']." ".$text['label-agent_name']."<br>\n"; }
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if (strlen($agent_type) == 0) { $msg .= $text['message-required']." ".$text['label-agent_type']."<br>\n"; }
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if (strlen($agent_call_timeout) == 0) { $msg .= $text['message-required']." ".$text['label-agent_call_timeout']."<br>\n"; }
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//if (strlen($agent_id) == 0) { $msg .= $text['message-required']." ".$text['label-agent_id']."<br>\n"; }
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//if (strlen($agent_password) == 0) { $msg .= $text['message-required']." ".$text['label-agent_password']."<br>\n"; }
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//if (strlen($agent_status) == 0) { $msg .= $text['message-required']." ".$text['label-agent_status']."<br>\n"; }
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if (strlen($agent_contact) == 0) { $msg .= $text['message-required']." ".$text['label-agent_contact']."<br>\n"; }
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if (strlen($agent_no_answer_delay_time) == 0) { $msg .= $text['message-required']." ".$text['label-agent_no_answer_delay_time']."<br>\n"; }
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if (strlen($agent_max_no_answer) == 0) { $msg .= $text['message-required']." ".$text['label-agent_max_no_answer']."<br>\n"; }
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if (strlen($agent_wrap_up_time) == 0) { $msg .= $text['message-required']." ".$text['label-agent_wrap_up_time']."<br>\n"; }
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if (strlen($agent_reject_delay_time) == 0) { $msg .= $text['message-required']." ".$text['label-agent_reject_delay_time']."<br>\n"; }
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if (strlen($agent_busy_delay_time) == 0) { $msg .= $text['message-required']." ".$text['label-agent_busy_delay_time']."<br>\n"; }
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//if (strlen($agent_logout) == 0) { $msg .= $text['message-required']." ".$text['label-agent_logout']."<br>\n"; }
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if (strlen($msg) > 0 && strlen($_POST["persistformvar"]) == 0) {
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require_once "resources/header.php";
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require_once "resources/persist_form_var.php";
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echo "<div align='center'>\n";
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echo "<table><tr><td>\n";
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echo $msg."<br />";
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echo "</td></tr></table>\n";
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persistformvar($_POST);
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echo "</div>\n";
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require_once "resources/footer.php";
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return;
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}
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//add the call_center_agent_uuid
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if (strlen($call_center_agent_uuid) == 0) {
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$call_center_agent_uuid = uuid();
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}
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//get the users array
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$sql = "select * from v_users ";
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$sql .= "where domain_uuid = :domain_uuid ";
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$sql .= "order by username asc ";
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$parameters['domain_uuid'] = $_SESSION['domain_uuid'];
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$database = new database;
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$users = $database->select($sql, $parameters, 'all');
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unset($sql, $parameters);
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//change the contact string to loopback - Not recommended added for backwards comptability causes multiple problems
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if ($_SESSION['call_center']['agent_contact_method']['text'] == 'loopback') {
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$agent_contact = str_replace("user/", "loopback/", $agent_contact);
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$agent_contact = str_replace("@", "/", $agent_contact);
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}
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//prepare the array
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$array['call_center_agents'][0]['domain_uuid'] = $_SESSION['domain_uuid'];
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$array['call_center_agents'][0]['call_center_agent_uuid'] = $call_center_agent_uuid;
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$array['call_center_agents'][0]['agent_name'] = $agent_name;
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$array['call_center_agents'][0]['agent_type'] = $agent_type;
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$array['call_center_agents'][0]['agent_call_timeout'] = $agent_call_timeout;
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$array['call_center_agents'][0]['user_uuid'] = $user_uuid;
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$array['call_center_agents'][0]['agent_id'] = $agent_id;
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$array['call_center_agents'][0]['agent_password'] = $agent_password;
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$array['call_center_agents'][0]['agent_contact'] = $agent_contact;
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$array['call_center_agents'][0]['agent_status'] = $agent_status;
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$array['call_center_agents'][0]['agent_no_answer_delay_time'] = $agent_no_answer_delay_time;
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$array['call_center_agents'][0]['agent_max_no_answer'] = $agent_max_no_answer;
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$array['call_center_agents'][0]['agent_wrap_up_time'] = $agent_wrap_up_time;
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$array['call_center_agents'][0]['agent_reject_delay_time'] = $agent_reject_delay_time;
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$array['call_center_agents'][0]['agent_busy_delay_time'] = $agent_busy_delay_time;
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$array['call_center_agents'][0]['agent_record'] = $agent_record;
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if (is_uuid($user_uuid)) {
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$array['users'][0]['domain_uuid'] = $_SESSION['domain_uuid'];
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$array['users'][0]['user_uuid'] = $user_uuid;
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$array['users'][0]['user_status'] = $agent_status;
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}
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//save to the data
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$database = new database;
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$database->app_name = 'call_center';
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$database->app_uuid = '95788e50-9500-079e-2807-fd530b0ea370';
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$database->save($array);
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//$message = $database->message;
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//syncrhonize configuration
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save_call_center_xml();
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//clear the cache
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$cache = new cache;
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$cache->delete('configuration:callcenter.conf');
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//get and then set the complete agent_contact with the call_timeout and when necessary confirm
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//if you change this variable, also change resources/switch.php
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$confirm = "group_confirm_file=custom/press_1_to_accept_this_call.wav,group_confirm_key=1,group_confirm_read_timeout=2000,leg_timeout=".$agent_call_timeout;
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if(strstr($agent_contact, '}') === FALSE) {
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//not found
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if(stristr($agent_contact, 'sofia/gateway') === FALSE) {
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//add the call_timeout
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$agent_contact = "{call_timeout=".$agent_call_timeout.",sip_invite_domain=".$_SESSION['domain_name']."}".$agent_contact;
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}
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else {
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//add the call_timeout and confirm
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$agent_contact = "{".$confirm.",call_timeout=".$agent_call_timeout.",sip_invite_domain=".$_SESSION['domain_name']."}".$agent_contact;
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}
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}
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else {
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$position = strrpos($agent_contact, "}");
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$first = substr($agent_contact, 0, $position);
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$last = substr($agent_contact, $position);
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//add call_timeout and sip_invite_domain, only if missing
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$call_timeout = (stristr($agent_contact, 'call_timeout') === FALSE) ? ',call_timeout='.$agent_call_timeout : null;
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$sip_invite_domain = (stristr($agent_contact, 'sip_invite_domain') === FALSE) ? ',sip_invite_domain='.$_SESSION['domain_name'] : null;
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//compose
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if(stristr($agent_contact, 'sofia/gateway') === FALSE) {
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$agent_contact = $first.$sip_invite_domain.$call_timeout.$last;
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}
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else {
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$agent_contact = $first.','.$confirm.$sip_invite_domain.$call_timeout.$last;
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}
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}
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//add the agent
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//setup the event socket connection
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$fp = event_socket_create($_SESSION['event_socket_ip_address'], $_SESSION['event_socket_port'], $_SESSION['event_socket_password']);
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//add the agent using event socket
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if ($fp) {
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//add the agent
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$cmd = "api callcenter_config agent add ".$call_center_agent_uuid." ".$agent_type;
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$response = event_socket_request($fp, $cmd);
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usleep(200);
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//agent set contact
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$cmd = "api callcenter_config agent set contact ".$call_center_agent_uuid." ".$agent_contact;
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$response = event_socket_request($fp, $cmd);
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usleep(200);
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//agent set status
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$cmd = "api callcenter_config agent set status ".$call_center_agent_uuid." '".$agent_status."'";
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$response = event_socket_request($fp, $cmd);
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usleep(200);
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//agent set reject_delay_time
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$cmd = "api callcenter_config agent set reject_delay_time ".$call_center_agent_uuid." ".$agent_reject_delay_time;
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$response = event_socket_request($fp, $cmd);
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usleep(200);
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//agent set busy_delay_time
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$cmd = "api callcenter_config agent set busy_delay_time ".$call_center_agent_uuid." ".$agent_busy_delay_time;
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$response = event_socket_request($fp, $cmd);
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//agent set no_answer_delay_time
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$cmd = "api callcenter_config agent set no_answer_delay_time ".$call_center_agent_uuid." ".$agent_no_answer_delay_time;
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$response = event_socket_request($fp, $cmd);
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//agent set max_no_answer
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$cmd = "api callcenter_config agent set max_no_answer ".$call_center_agent_uuid." ".$agent_max_no_answer;
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$response = event_socket_request($fp, $cmd);
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//agent set wrap_up_time
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$cmd = "api callcenter_config agent set wrap_up_time ".$call_center_agent_uuid." ".$agent_wrap_up_time;
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$response = event_socket_request($fp, $cmd);
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}
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//redirect the user
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if (isset($action)) {
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if ($action == "add") {
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message::add($text['message-add']);
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}
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if ($action == "update") {
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message::add($text['message-update']);
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}
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header("Location: call_center_agents.php");
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return;
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}
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} //(is_array($_POST) && strlen($_POST["persistformvar"]) == 0)
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//initialize the destinations object
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$destination = new destinations;
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//pre-populate the form
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if (is_uuid($_GET["id"]) && $_POST["persistformvar"] != "true") {
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$call_center_agent_uuid = $_GET["id"];
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$sql = "select * from v_call_center_agents ";
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$sql .= "where domain_uuid = :domain_uuid ";
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$sql .= "and call_center_agent_uuid = :call_center_agent_uuid ";
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$parameters['domain_uuid'] = $_SESSION['domain_uuid'];
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$parameters['call_center_agent_uuid'] = $call_center_agent_uuid;
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$database = new database;
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$row = $database->select($sql, $parameters, 'row');
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if (is_array($row) && @sizeof($row) != 0) {
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$call_center_agent_uuid = $row["call_center_agent_uuid"];
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$user_uuid = $row["user_uuid"];
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$agent_name = $row["agent_name"];
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$agent_type = $row["agent_type"];
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$agent_call_timeout = $row["agent_call_timeout"];
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$agent_id = $row["agent_id"];
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$agent_password = $row["agent_password"];
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$agent_status = $row["agent_status"];
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$agent_contact = $row["agent_contact"];
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$agent_no_answer_delay_time = $row["agent_no_answer_delay_time"];
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$agent_max_no_answer = $row["agent_max_no_answer"];
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$agent_wrap_up_time = $row["agent_wrap_up_time"];
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$agent_reject_delay_time = $row["agent_reject_delay_time"];
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$agent_busy_delay_time = $row["agent_busy_delay_time"];
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$agent_record = $row["agent_record"];
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//$agent_logout = $row["agent_logout"];
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}
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unset($sql, $parameters, $row);
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}
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//set default values
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if (strlen($agent_type) == 0) { $agent_type = "callback"; }
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if (strlen($agent_call_timeout) == 0) { $agent_call_timeout = "20"; }
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if (strlen($agent_max_no_answer) == 0) { $agent_max_no_answer = "0"; }
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if (strlen($agent_wrap_up_time) == 0) { $agent_wrap_up_time = "10"; }
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if (strlen($agent_no_answer_delay_time) == 0) { $agent_no_answer_delay_time = "30"; }
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if (strlen($agent_reject_delay_time) == 0) { $agent_reject_delay_time = "90"; }
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if (strlen($agent_busy_delay_time) == 0) { $agent_busy_delay_time = "90"; }
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//create token
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$object = new token;
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$token = $object->create($_SERVER['PHP_SELF']);
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//show the header
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if ($action == "add") {
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$document['title'] = $text['title-call_center_agent_add'];
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}
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if ($action == "update") {
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$document['title'] = $text['title-call_center_agent_edit'];
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}
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require_once "resources/header.php";
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//get the list of users for this domain
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$sql = "select * from v_users ";
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$sql .= "where domain_uuid = :domain_uuid ";
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$sql .= "and user_enabled = 'true' ";
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$sql .= "order by username asc ";
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$parameters['domain_uuid'] = $_SESSION['domain_uuid'];
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$database = new database;
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$users = $database->select($sql, $parameters, 'all');
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unset($sql, $parameters);
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//javascript to check for duplicates
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?>
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<script language="javascript">
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function check_duplicates() {
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//check agent id
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var agent_id = document.getElementById('agent_id').value;
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$("#duplicate_agent_id_response").load("call_center_agent_edit.php?check=duplicate&agent_id="+agent_id+"&agent_uuid=<?php echo escape($call_center_agent_uuid); ?>", function() {
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var duplicate_agent_id = false;
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if ($("#duplicate_agent_id_response").html() != '') {
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$('#agent_id').addClass('formfld_highlight_bad');
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display_message($("#duplicate_agent_id_response").html(), 'negative'<?php if (if_group("superadmin")) { echo ', 3000'; } ?>);
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duplicate_agent_id = true;
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}
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else {
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$("#duplicate_agent_id_response").html('');
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$('#agent_id').removeClass('formfld_highlight_bad');
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duplicate_agent_id = false;
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}
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if (duplicate_agent_id == false) {
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document.getElementById('frm').submit();
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}
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});
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}
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</script>
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<?php
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//show the content
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echo "<form method='post' name='frm' id='frm' onsubmit='check_duplicates(); return false;'>\n";
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echo "<div class='action_bar' id='action_bar'>\n";
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echo " <div class='heading'>";
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if ($action == "add") {
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echo "<b>".$text['header-call_center_agent_add']."</b>";
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}
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if ($action == "update") {
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echo "<b>".$text['header-call_center_agent_edit']."</b>";
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}
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echo "</div>\n";
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echo " <div class='actions'>\n";
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echo button::create(['type'=>'button','label'=>$text['button-back'],'icon'=>$_SESSION['theme']['button_icon_back'],'id'=>'btn_back','link'=>'call_center_agents.php']);
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echo button::create(['type'=>'submit','label'=>$text['button-save'],'icon'=>$_SESSION['theme']['button_icon_save'],'id'=>'btn_save','style'=>'margin-left: 15px;']);
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echo " </div>\n";
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echo " <div style='clear: both;'></div>\n";
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echo "</div>\n";
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echo "<table width='100%' border='0' cellpadding='0' cellspacing='0'>\n";
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echo "<tr>\n";
|
|
echo "<td width='30%' class='vncellreq' valign='top' align='left' nowrap='nowrap'>\n";
|
|
echo " ".$text['label-agent_name']."\n";
|
|
echo "</td>\n";
|
|
echo "<td width='70%' class='vtable' align='left'>\n";
|
|
echo " <input class='formfld' type='text' name='agent_name' maxlength='255' value=\"".escape($agent_name)."\" />\n";
|
|
/*
|
|
echo "<select id=\"agent_name\" name=\"agent_name\" class='formfld'>\n";
|
|
echo "<option value=\"\"></option>\n";
|
|
if (is_array($users)) {
|
|
foreach($users as $field) {
|
|
if ($field[username] == $agent_name) {
|
|
echo "<option value='".escape($field[username])."' selected='selected'>".escape($field[username])."</option>\n";
|
|
}
|
|
else {
|
|
echo "<option value='".escape($field[username])."'>".escape($field[username])."</option>\n";
|
|
}
|
|
}
|
|
}
|
|
echo "</select>";
|
|
*/
|
|
echo "<br />\n";
|
|
echo $text['description-agent_name']."\n";
|
|
echo "</td>\n";
|
|
echo "</tr>\n";
|
|
|
|
echo "<tr>\n";
|
|
echo "<td class='vncell' valign='top' align='left' nowrap='nowrap'>\n";
|
|
echo " ".$text['label-type']."\n";
|
|
echo "</td>\n";
|
|
echo "<td class='vtable' align='left'>\n";
|
|
echo " <input class='formfld' type='text' name='agent_type' maxlength='255' value=\"".escape($agent_type)."\" pattern='^(callback|uuid-standby)$'>\n";
|
|
echo "<br />\n";
|
|
echo $text['description-type']."\n";
|
|
echo "</td>\n";
|
|
echo "</tr>\n";
|
|
|
|
echo "<tr>\n";
|
|
echo "<td class='vncell' valign='top' align='left' nowrap='nowrap'>\n";
|
|
echo " ".$text['label-call_timeout']."\n";
|
|
echo "</td>\n";
|
|
echo "<td class='vtable' align='left'>\n";
|
|
echo " <input class='formfld' type='number' name='agent_call_timeout' maxlength='255' min='1' step='1' value='".escape($agent_call_timeout)."'>\n";
|
|
echo "<br />\n";
|
|
echo $text['description-call_timeout']."\n";
|
|
echo "</td>\n";
|
|
echo "</tr>\n";
|
|
|
|
echo " <tr>";
|
|
echo " <td class='vncell' valign='top'>".$text['label-username']."</td>";
|
|
echo " <td class='vtable' align='left'>";
|
|
echo " <select name=\"user_uuid\" class='formfld' style='width: auto;'>\n";
|
|
echo " <option value=\"\"></option>\n";
|
|
foreach($users as $field) {
|
|
if ($user_uuid == $field['user_uuid']) {
|
|
echo " <option value='".escape($field['user_uuid'])."' selected='selected'>".escape($field['username'])."</option>\n";
|
|
}
|
|
else {
|
|
echo " <option value='".escape($field['user_uuid'])."' $selected>".escape($field['username'])."</option>\n";
|
|
}
|
|
}
|
|
echo " </select>";
|
|
unset($users);
|
|
echo " <br>\n";
|
|
echo " ".$text['description-users']."\n";
|
|
echo " </td>";
|
|
echo " </tr>";
|
|
|
|
echo "<tr>\n";
|
|
echo "<td class='vncell' valign='top' align='left' nowrap='nowrap'>\n";
|
|
echo " ".$text['label-agent_id']."\n";
|
|
echo "</td>\n";
|
|
echo "<td class='vtable' align='left'>\n";
|
|
echo " <input class='formfld' type='number' name='agent_id' id='agent_id' maxlength='255' min='1' step='1' value='".escape($agent_id)."'>\n";
|
|
echo " <div style='display: none;' id='duplicate_agent_id_response'></div>\n";
|
|
echo "<br />\n";
|
|
echo $text['description-agent_id']."\n";
|
|
echo "</td>\n";
|
|
echo "</tr>\n";
|
|
|
|
echo "<tr>\n";
|
|
echo "<td class='vncell' valign='top' align='left' nowrap='nowrap'>\n";
|
|
echo " ".$text['label-agent_password']."\n";
|
|
echo "</td>\n";
|
|
echo "<td class='vtable' align='left'>\n";
|
|
echo " <input class='formfld' type='password' name='agent_password' autocomplete='off' onmouseover=\"this.type='text';\" onfocus=\"this.type='text';\" onmouseout=\"if (!\$(this).is(':focus')) { this.type='password'; }\" onblur=\"this.type='password';\" maxlength='255' min='1' step='1' value='".escape($agent_password)."'>\n";
|
|
echo "<br />\n";
|
|
echo $text['description-agent_password']."\n";
|
|
echo "</td>\n";
|
|
echo "</tr>\n";
|
|
|
|
echo "<tr>\n";
|
|
echo "<td class='vncellreq' valign='top' align='left' nowrap='nowrap'>\n";
|
|
echo " ".$text['label-contact']."\n";
|
|
echo "</td>\n";
|
|
echo "<td class='vtable' align='left'>\n";
|
|
echo $destination->select('user_contact', 'agent_contact', $agent_contact);
|
|
echo "<br />\n";
|
|
echo $text['description-contact']."\n";
|
|
echo "</td>\n";
|
|
echo "</tr>\n";
|
|
|
|
echo "<tr>\n";
|
|
echo "<td class='vncell' valign='top' align='left' nowrap='nowrap'>\n";
|
|
echo " ".$text['label-status']."\n";
|
|
echo "</td>\n";
|
|
echo "<td class='vtable' align='left'>\n";
|
|
echo " <select class='formfld' name='agent_status'>\n";
|
|
echo " <option value=''></option>\n";
|
|
if ($agent_status == "Logged Out") {
|
|
echo " <option value='Logged Out' SELECTED >".$text['option-logged_out']."</option>\n";
|
|
}
|
|
else {
|
|
echo " <option value='Logged Out'>".$text['option-logged_out']."</option>\n";
|
|
}
|
|
if ($agent_status == "Available") {
|
|
echo " <option value='Available' SELECTED >".$text['option-available']."</option>\n";
|
|
}
|
|
else {
|
|
echo " <option value='Available'>".$text['option-available']."</option>\n";
|
|
}
|
|
if ($agent_status == "Available (On Demand)") {
|
|
echo " <option value='Available (On Demand)' SELECTED >".$text['option-available_on_demand']."</option>\n";
|
|
}
|
|
else {
|
|
echo " <option value='Available (On Demand)'>".$text['option-available_on_demand']."</option>\n";
|
|
}
|
|
if ($agent_status == "On Break") {
|
|
echo " <option value='On Break' SELECTED >".$text['option-on_break']."</option>\n";
|
|
}
|
|
else {
|
|
echo " <option value='On Break'>".$text['option-on_break']."</option>\n";
|
|
}
|
|
echo " </select>\n";
|
|
echo "<br />\n";
|
|
echo $text['description-status']."\n";
|
|
echo "</td>\n";
|
|
echo "</tr>\n";
|
|
|
|
echo "<tr>\n";
|
|
echo "<td class='vncell' valign='top' align='left' nowrap='nowrap'>\n";
|
|
echo " ".$text['label-no_answer_delay_time']."\n";
|
|
echo "</td>\n";
|
|
echo "<td class='vtable' align='left'>\n";
|
|
echo " <input class='formfld' type='number' name='agent_no_answer_delay_time' maxlength='255' min='0' step='1' value='".escape($agent_no_answer_delay_time)."'>\n";
|
|
echo "<br />\n";
|
|
echo $text['description-no_answer_delay_time']."\n";
|
|
echo "</td>\n";
|
|
echo "</tr>\n";
|
|
|
|
echo "<tr>\n";
|
|
echo "<td class='vncell' valign='top' align='left' nowrap='nowrap'>\n";
|
|
echo " ".$text['label-max_no_answer']."\n";
|
|
echo "</td>\n";
|
|
echo "<td class='vtable' align='left'>\n";
|
|
echo " <input class='formfld' type='number' name='agent_max_no_answer' maxlength='255' min='0' step='1' value='".escape($agent_max_no_answer)."'>\n";
|
|
echo "<br />\n";
|
|
echo $text['description-max_no_answer']."\n";
|
|
echo "</td>\n";
|
|
echo "</tr>\n";
|
|
|
|
echo "<tr>\n";
|
|
echo "<td class='vncell' valign='top' align='left' nowrap='nowrap'>\n";
|
|
echo " ".$text['label-wrap_up_time']."\n";
|
|
echo "</td>\n";
|
|
echo "<td class='vtable' align='left'>\n";
|
|
echo " <input class='formfld' type='number' name='agent_wrap_up_time' maxlength='255' min='0' step='1' value='".escape($agent_wrap_up_time)."'>\n";
|
|
echo "<br />\n";
|
|
echo $text['description-wrap_up_time']."\n";
|
|
echo "</td>\n";
|
|
echo "</tr>\n";
|
|
|
|
echo "<tr>\n";
|
|
echo "<td class='vncell' valign='top' align='left' nowrap='nowrap'>\n";
|
|
echo " ".$text['label-reject_delay_time']."\n";
|
|
echo "</td>\n";
|
|
echo "<td class='vtable' align='left'>\n";
|
|
echo " <input class='formfld' type='number' name='agent_reject_delay_time' maxlength='255' min='0' step='1' value='".escape($agent_reject_delay_time)."'>\n";
|
|
echo "<br />\n";
|
|
echo $text['description-reject_delay_time']."\n";
|
|
echo "</td>\n";
|
|
echo "</tr>\n";
|
|
|
|
echo "<tr>\n";
|
|
echo "<td class='vncell' valign='top' align='left' nowrap='nowrap'>\n";
|
|
echo " ".$text['label-busy_delay_time']."\n";
|
|
echo "</td>\n";
|
|
echo "<td class='vtable' align='left'>\n";
|
|
echo " <input class='formfld' type='number' name='agent_busy_delay_time' maxlength='255' min='1' step='1' value='".escape($agent_busy_delay_time)."'>\n";
|
|
echo "<br />\n";
|
|
echo $text['description-busy_delay_time']."\n";
|
|
echo "</td>\n";
|
|
echo "</tr>\n";
|
|
|
|
echo "<tr>\n";
|
|
echo "<td class='vncell' valign='top' align='left' nowrap>\n";
|
|
echo " ".$text['label-record_template']."\n";
|
|
echo "</td>\n";
|
|
echo "<td class='vtable' align='left'>\n";
|
|
echo " <select class='formfld' name='agent_record'>\n";
|
|
echo " <option value='true' ".($agent_record == "true" ? "selected='selected'" : '')." >".$text['option-true']."</option>\n";
|
|
echo " <option value='false' ".($agent_record != "true" ? "selected='selected'" : '').">".$text['option-false']."</option>\n";
|
|
echo " </select>\n";
|
|
echo "<br />\n";
|
|
echo $text['description-record_template']."\n";
|
|
echo "</td>\n";
|
|
echo "</tr>\n";
|
|
|
|
/*
|
|
echo "<tr>\n";
|
|
echo "<td class='vncell' valign='top' align='left' nowrap='nowrap'>\n";
|
|
echo " ".$text['label-agent_logout']."\n";
|
|
echo "</td>\n";
|
|
echo "<td class='vtable' align='left'>\n";
|
|
echo " <input class='formfld' type='text' name='agent_logout' maxlength='255' value='".escape($agent_logout)."'>\n";
|
|
echo "<br />\n";
|
|
echo $text['description-agent_logout']."\n";
|
|
echo "</td>\n";
|
|
echo "</tr>\n";
|
|
*/
|
|
|
|
echo "</table>";
|
|
echo "<br /><br />";
|
|
|
|
if ($action == "update") {
|
|
echo "<input type='hidden' name='call_center_agent_uuid' value='".escape($call_center_agent_uuid)."'>\n";
|
|
}
|
|
echo "<input type='hidden' name='".$token['name']."' value='".$token['hash']."'>\n";
|
|
|
|
echo "</form>";
|
|
|
|
//include the footer
|
|
require_once "resources/footer.php";
|
|
|
|
?>
|