Portions created by the Initial Developer are Copyright (C) 2008-2020 the Initial Developer. All Rights Reserved. Contributor(s): Mark J Crane Luis Daniel Lucio Quiroz */ //includes require_once "root.php"; require_once "resources/require.php"; require_once "resources/check_auth.php"; //check permissions if (permission_exists('call_center_agent_add') || permission_exists('call_center_agent_edit')) { //access granted } else { echo "access denied"; exit; } //add multi-lingual support $language = new text; $text = $language->get(); //check for duplicates if ($_GET["check"] == 'duplicate') { //agent id if ($_GET["agent_id"] != '') { $sql = "select agent_name "; $sql .= "from v_call_center_agents "; $sql .= "where agent_id = :agent_id "; $sql .= "and domain_uuid = :domain_uuid "; if (is_uuid($_GET["agent_uuid"])) { $sql .= " and call_center_agent_uuid <> :call_center_agent_uuid "; $parameters['call_center_agent_uuid'] = $_GET["agent_uuid"]; } $parameters['agent_id'] = $_GET["agent_id"]; $parameters['domain_uuid'] = $_SESSION['domain_uuid']; $database = new database; $row = $database->select($sql, $parameters, 'row'); if (is_array($row) && sizeof($row) != 0 && $row['agent_name'] != '') { echo $text['message-duplicate_agent_id'].(if_group("superadmin") ? ": ".$row["agent_name"] : null); } unset($sql, $parameters); } exit; } //action add or update if (is_uuid($_REQUEST["id"])) { $action = "update"; $call_center_agent_uuid = $_REQUEST["id"]; } else { $action = "add"; } //get http post variables and set them to php variables if (is_array($_POST)) { $call_center_agent_uuid = $_POST["call_center_agent_uuid"]; $user_uuid = $_POST["user_uuid"]; $agent_name = $_POST["agent_name"]; $agent_type = $_POST["agent_type"]; $agent_call_timeout = $_POST["agent_call_timeout"]; $agent_id = $_POST["agent_id"]; $agent_password = $_POST["agent_password"]; $agent_status = $_POST["agent_status"]; $agent_contact = $_POST["agent_contact"]; $agent_no_answer_delay_time = $_POST["agent_no_answer_delay_time"]; $agent_max_no_answer = $_POST["agent_max_no_answer"]; $agent_wrap_up_time = $_POST["agent_wrap_up_time"]; $agent_reject_delay_time = $_POST["agent_reject_delay_time"]; $agent_busy_delay_time = $_POST["agent_busy_delay_time"]; $agent_record = $_POST["agent_record"]; //$agent_logout = $_POST["agent_logout"]; } //process the user data and save it to the database if (count($_POST) > 0 && strlen($_POST["persistformvar"]) == 0) { //validate the token $token = new token; if (!$token->validate($_SERVER['PHP_SELF'])) { message::add($text['message-invalid_token'],'negative'); header('Location: call_center_agents.php'); exit; } //check for all required data $msg = ''; //if (strlen($call_center_agent_uuid) == 0) { $msg .= $text['message-required']." ".$text['label-call_center_agent_uuid']."
\n"; } //if (strlen($domain_uuid) == 0) { $msg .= $text['message-required']." ".$text['label-domain_uuid']."
\n"; } //if (strlen($user_uuid) == 0) { $msg .= $text['message-required']." ".$text['label-user_uuid']."
\n"; } if (strlen($agent_name) == 0) { $msg .= $text['message-required']." ".$text['label-agent_name']."
\n"; } if (strlen($agent_type) == 0) { $msg .= $text['message-required']." ".$text['label-agent_type']."
\n"; } if (strlen($agent_call_timeout) == 0) { $msg .= $text['message-required']." ".$text['label-agent_call_timeout']."
\n"; } //if (strlen($agent_id) == 0) { $msg .= $text['message-required']." ".$text['label-agent_id']."
\n"; } //if (strlen($agent_password) == 0) { $msg .= $text['message-required']." ".$text['label-agent_password']."
\n"; } //if (strlen($agent_status) == 0) { $msg .= $text['message-required']." ".$text['label-agent_status']."
\n"; } if (strlen($agent_contact) == 0) { $msg .= $text['message-required']." ".$text['label-agent_contact']."
\n"; } if (strlen($agent_no_answer_delay_time) == 0) { $msg .= $text['message-required']." ".$text['label-agent_no_answer_delay_time']."
\n"; } if (strlen($agent_max_no_answer) == 0) { $msg .= $text['message-required']." ".$text['label-agent_max_no_answer']."
\n"; } if (strlen($agent_wrap_up_time) == 0) { $msg .= $text['message-required']." ".$text['label-agent_wrap_up_time']."
\n"; } if (strlen($agent_reject_delay_time) == 0) { $msg .= $text['message-required']." ".$text['label-agent_reject_delay_time']."
\n"; } if (strlen($agent_busy_delay_time) == 0) { $msg .= $text['message-required']." ".$text['label-agent_busy_delay_time']."
\n"; } //if (strlen($agent_logout) == 0) { $msg .= $text['message-required']." ".$text['label-agent_logout']."
\n"; } if (strlen($msg) > 0 && strlen($_POST["persistformvar"]) == 0) { require_once "resources/header.php"; require_once "resources/persist_form_var.php"; echo "

\n"; echo "

\n"; echo $msg."
"; echo "

\n"; persistformvar($_POST); echo "

\n"; require_once "resources/footer.php"; return; } //add the call_center_agent_uuid if (strlen($call_center_agent_uuid) == 0) { $call_center_agent_uuid = uuid(); } //get the users array $sql = "select * from v_users "; $sql .= "where domain_uuid = :domain_uuid "; $sql .= "order by username asc "; $parameters['domain_uuid'] = $_SESSION['domain_uuid']; $database = new database; $users = $database->select($sql, $parameters, 'all'); unset($sql, $parameters); //change the contact string to loopback - Not recommended added for backwards comptability causes multiple problems if ($_SESSION['call_center']['agent_contact_method']['text'] == 'loopback') { $agent_contact = str_replace("user/", "loopback/", $agent_contact); $agent_contact = str_replace("@", "/", $agent_contact); } //prepare the array $array['call_center_agents'][0]['domain_uuid'] = $_SESSION['domain_uuid']; $array['call_center_agents'][0]['call_center_agent_uuid'] = $call_center_agent_uuid; $array['call_center_agents'][0]['agent_name'] = $agent_name; $array['call_center_agents'][0]['agent_type'] = $agent_type; $array['call_center_agents'][0]['agent_call_timeout'] = $agent_call_timeout; $array['call_center_agents'][0]['user_uuid'] = $user_uuid; $array['call_center_agents'][0]['agent_id'] = $agent_id; $array['call_center_agents'][0]['agent_password'] = $agent_password; $array['call_center_agents'][0]['agent_contact'] = $agent_contact; $array['call_center_agents'][0]['agent_status'] = $agent_status; $array['call_center_agents'][0]['agent_no_answer_delay_time'] = $agent_no_answer_delay_time; $array['call_center_agents'][0]['agent_max_no_answer'] = $agent_max_no_answer; $array['call_center_agents'][0]['agent_wrap_up_time'] = $agent_wrap_up_time; $array['call_center_agents'][0]['agent_reject_delay_time'] = $agent_reject_delay_time; $array['call_center_agents'][0]['agent_busy_delay_time'] = $agent_busy_delay_time; $array['call_center_agents'][0]['agent_record'] = $agent_record; if (is_uuid($user_uuid)) { $array['users'][0]['domain_uuid'] = $_SESSION['domain_uuid']; $array['users'][0]['user_uuid'] = $user_uuid; $array['users'][0]['user_status'] = $agent_status; } //save to the data $database = new database; $database->app_name = 'call_center'; $database->app_uuid = '95788e50-9500-079e-2807-fd530b0ea370'; $database->save($array); //$message = $database->message; //syncrhonize configuration save_call_center_xml(); //clear the cache $cache = new cache; $cache->delete('configuration:callcenter.conf'); //get and then set the complete agent_contact with the call_timeout and when necessary confirm //if you change this variable, also change resources/switch.php $confirm = "group_confirm_file=custom/press_1_to_accept_this_call.wav,group_confirm_key=1,group_confirm_read_timeout=2000,leg_timeout=".$agent_call_timeout; if(strstr($agent_contact, '}') === FALSE) { //not found if(stristr($agent_contact, 'sofia/gateway') === FALSE) { //add the call_timeout $agent_contact = "{call_timeout=".$agent_call_timeout.",sip_invite_domain=".$_SESSION['domain_name']."}".$agent_contact; } else { //add the call_timeout and confirm $agent_contact = "{".$confirm.",call_timeout=".$agent_call_timeout.",sip_invite_domain=".$_SESSION['domain_name']."}".$agent_contact; } } else { $position = strrpos($agent_contact, "}"); $first = substr($agent_contact, 0, $position); $last = substr($agent_contact, $position); //add call_timeout and sip_invite_domain, only if missing $call_timeout = (stristr($agent_contact, 'call_timeout') === FALSE) ? ',call_timeout='.$agent_call_timeout : null; $sip_invite_domain = (stristr($agent_contact, 'sip_invite_domain') === FALSE) ? ',sip_invite_domain='.$_SESSION['domain_name'] : null; //compose if(stristr($agent_contact, 'sofia/gateway') === FALSE) { $agent_contact = $first.$sip_invite_domain.$call_timeout.$last; } else { $agent_contact = $first.','.$confirm.$sip_invite_domain.$call_timeout.$last; } } //add the agent //setup the event socket connection $fp = event_socket_create($_SESSION['event_socket_ip_address'], $_SESSION['event_socket_port'], $_SESSION['event_socket_password']); //add the agent using event socket if ($fp) { //add the agent $cmd = "api callcenter_config agent add ".$call_center_agent_uuid." ".$agent_type; $response = event_socket_request($fp, $cmd); usleep(200); //agent set contact $cmd = "api callcenter_config agent set contact ".$call_center_agent_uuid." ".$agent_contact; $response = event_socket_request($fp, $cmd); usleep(200); //agent set status $cmd = "api callcenter_config agent set status ".$call_center_agent_uuid." '".$agent_status."'"; $response = event_socket_request($fp, $cmd); usleep(200); //agent set reject_delay_time $cmd = "api callcenter_config agent set reject_delay_time ".$call_center_agent_uuid." ".$agent_reject_delay_time; $response = event_socket_request($fp, $cmd); usleep(200); //agent set busy_delay_time $cmd = "api callcenter_config agent set busy_delay_time ".$call_center_agent_uuid." ".$agent_busy_delay_time; $response = event_socket_request($fp, $cmd); //agent set no_answer_delay_time $cmd = "api callcenter_config agent set no_answer_delay_time ".$call_center_agent_uuid." ".$agent_no_answer_delay_time; $response = event_socket_request($fp, $cmd); //agent set max_no_answer $cmd = "api callcenter_config agent set max_no_answer ".$call_center_agent_uuid." ".$agent_max_no_answer; $response = event_socket_request($fp, $cmd); //agent set wrap_up_time $cmd = "api callcenter_config agent set wrap_up_time ".$call_center_agent_uuid." ".$agent_wrap_up_time; $response = event_socket_request($fp, $cmd); } //redirect the user if (isset($action)) { if ($action == "add") { message::add($text['message-add']); } if ($action == "update") { message::add($text['message-update']); } header("Location: call_center_agents.php"); return; } } //(is_array($_POST) && strlen($_POST["persistformvar"]) == 0) //initialize the destinations object $destination = new destinations; //pre-populate the form if (is_uuid($_GET["id"]) && $_POST["persistformvar"] != "true") { $call_center_agent_uuid = $_GET["id"]; $sql = "select * from v_call_center_agents "; $sql .= "where domain_uuid = :domain_uuid "; $sql .= "and call_center_agent_uuid = :call_center_agent_uuid "; $parameters['domain_uuid'] = $_SESSION['domain_uuid']; $parameters['call_center_agent_uuid'] = $call_center_agent_uuid; $database = new database; $row = $database->select($sql, $parameters, 'row'); if (is_array($row) && @sizeof($row) != 0) { $call_center_agent_uuid = $row["call_center_agent_uuid"]; $user_uuid = $row["user_uuid"]; $agent_name = $row["agent_name"]; $agent_type = $row["agent_type"]; $agent_call_timeout = $row["agent_call_timeout"]; $agent_id = $row["agent_id"]; $agent_password = $row["agent_password"]; $agent_status = $row["agent_status"]; $agent_contact = $row["agent_contact"]; $agent_no_answer_delay_time = $row["agent_no_answer_delay_time"]; $agent_max_no_answer = $row["agent_max_no_answer"]; $agent_wrap_up_time = $row["agent_wrap_up_time"]; $agent_reject_delay_time = $row["agent_reject_delay_time"]; $agent_busy_delay_time = $row["agent_busy_delay_time"]; $agent_record = $row["agent_record"]; //$agent_logout = $row["agent_logout"]; } unset($sql, $parameters, $row); } //set default values if (strlen($agent_type) == 0) { $agent_type = "callback"; } if (strlen($agent_call_timeout) == 0) { $agent_call_timeout = "20"; } if (strlen($agent_max_no_answer) == 0) { $agent_max_no_answer = "0"; } if (strlen($agent_wrap_up_time) == 0) { $agent_wrap_up_time = "10"; } if (strlen($agent_no_answer_delay_time) == 0) { $agent_no_answer_delay_time = "30"; } if (strlen($agent_reject_delay_time) == 0) { $agent_reject_delay_time = "90"; } if (strlen($agent_busy_delay_time) == 0) { $agent_busy_delay_time = "90"; } //create token $object = new token; $token = $object->create($_SERVER['PHP_SELF']); //show the header if ($action == "add") { $document['title'] = $text['title-call_center_agent_add']; } if ($action == "update") { $document['title'] = $text['title-call_center_agent_edit']; } require_once "resources/header.php"; //get the list of users for this domain $sql = "select * from v_users "; $sql .= "where domain_uuid = :domain_uuid "; $sql .= "and user_enabled = 'true' "; $sql .= "order by username asc "; $parameters['domain_uuid'] = $_SESSION['domain_uuid']; $database = new database; $users = $database->select($sql, $parameters, 'all'); unset($sql, $parameters); //javascript to check for duplicates ?> \n"; echo "

\n"; echo "

"; if ($action == "add") { echo "".$text['header-call_center_agent_add'].""; } if ($action == "update") { echo "".$text['header-call_center_agent_edit'].""; } echo "

\n"; echo "

\n"; echo button::create(['type'=>'button','label'=>$text['button-back'],'icon'=>$_SESSION['theme']['button_icon_back'],'id'=>'btn_back','link'=>'call_center_agents.php']); echo button::create(['type'=>'submit','label'=>$text['button-save'],'icon'=>$_SESSION['theme']['button_icon_save'],'id'=>'btn_save','style'=>'margin-left: 15px;']); echo "

\n"; echo "

\n"; echo "\n"; echo "\n"; echo "\n"; echo "\n"; echo "\n"; echo "\n"; echo "\n"; echo "\n"; echo "\n"; echo "\n"; echo "\n"; echo "\n"; echo "\n"; echo " "; echo " "; echo " "; echo " "; echo "\n"; echo "\n"; echo "\n"; echo "\n"; echo "\n"; echo "\n"; echo "\n"; echo "\n"; echo "\n"; echo "\n"; echo "\n"; echo "\n"; echo "\n"; echo "\n"; echo "\n"; echo "\n"; echo "\n"; echo "\n"; echo "\n"; echo "\n"; echo "\n"; echo "\n"; echo "\n"; echo "\n"; echo "\n"; echo "\n"; echo "\n"; echo "\n"; echo "\n"; echo "\n"; echo "\n"; echo "\n"; echo "\n"; echo "\n"; echo "\n"; echo "\n"; echo "\n"; echo "\n"; echo "\n"; echo "\n"; /* echo "\n"; echo "\n"; echo "\n"; echo "\n"; */ echo "

\n"; echo " ".$text['label-agent_name']."\n"; echo "	\n"; echo " \n"; /* echo ""; */ echo " \n"; echo $text['description-agent_name']."\n"; echo "
\n"; echo " ".$text['label-type']."\n"; echo "	\n"; echo " \n"; echo " \n"; echo $text['description-type']."\n"; echo "
\n"; echo " ".$text['label-call_timeout']."\n"; echo "	\n"; echo " \n"; echo " \n"; echo $text['description-call_timeout']."\n"; echo "
".$text['label-username']."	"; echo " "; unset($users); echo " \n"; echo " ".$text['description-users']."\n"; echo "
\n"; echo " ".$text['label-agent_id']."\n"; echo "	\n"; echo " \n"; echo " \n"; echo " \n"; echo $text['description-agent_id']."\n"; echo "
\n"; echo " ".$text['label-agent_password']."\n"; echo "	\n"; echo " \n"; echo " \n"; echo $text['description-agent_password']."\n"; echo "
\n"; echo " ".$text['label-contact']."\n"; echo "	\n"; echo $destination->select('user_contact', 'agent_contact', $agent_contact); echo " \n"; echo $text['description-contact']."\n"; echo "
\n"; echo " ".$text['label-status']."\n"; echo "	\n"; echo " \n"; echo " \n"; echo $text['description-status']."\n"; echo "
\n"; echo " ".$text['label-no_answer_delay_time']."\n"; echo "	\n"; echo " \n"; echo " \n"; echo $text['description-no_answer_delay_time']."\n"; echo "
\n"; echo " ".$text['label-max_no_answer']."\n"; echo "	\n"; echo " \n"; echo " \n"; echo $text['description-max_no_answer']."\n"; echo "
\n"; echo " ".$text['label-wrap_up_time']."\n"; echo "	\n"; echo " \n"; echo " \n"; echo $text['description-wrap_up_time']."\n"; echo "
\n"; echo " ".$text['label-reject_delay_time']."\n"; echo "	\n"; echo " \n"; echo " \n"; echo $text['description-reject_delay_time']."\n"; echo "
\n"; echo " ".$text['label-busy_delay_time']."\n"; echo "	\n"; echo " \n"; echo " \n"; echo $text['description-busy_delay_time']."\n"; echo "
\n"; echo " ".$text['label-record_template']."\n"; echo "	\n"; echo " \n"; echo " \n"; echo $text['description-record_template']."\n"; echo "
\n"; echo " ".$text['label-agent_logout']."\n"; echo "	\n"; echo " \n"; echo " \n"; echo $text['description-agent_logout']."\n"; echo "

"; echo "

"; if ($action == "update") { echo "\n"; } echo "\n"; echo ""; //include the footer require_once "resources/footer.php"; ?>