1325 lines
56 KiB
PHP
1325 lines
56 KiB
PHP
<?php
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/*
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FusionPBX
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Version: MPL 1.1
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The contents of this file are subject to the Mozilla Public License Version
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1.1 (the "License"); you may not use this file except in compliance with
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the License. You may obtain a copy of the License at
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http://www.mozilla.org/MPL/
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Software distributed under the License is distributed on an "AS IS" basis,
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WITHOUT WARRANTY OF ANY KIND, either express or implied. See the License
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for the specific language governing rights and limitations under the
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License.
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The Original Code is FusionPBX
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The Initial Developer of the Original Code is
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Mark J Crane <markjcrane@fusionpbx.com>
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Portions created by the Initial Developer are Copyright (C) 2008-2021
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the Initial Developer. All Rights Reserved.
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Contributor(s):
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Mark J Crane <markjcrane@fusionpbx.com>
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Luis Daniel Lucio Quiroz <dlucio@okay.com.mx>
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*/
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//includes
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require_once "root.php";
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require_once "resources/require.php";
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require_once "resources/check_auth.php";
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//check permissions
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if (permission_exists('call_center_queue_add') || permission_exists('call_center_queue_edit')) {
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//access granted
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}
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else {
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echo "access denied";
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exit;
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}
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//add multi-lingual support
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$language = new text;
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$text = $language->get();
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//action add or update
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if (is_uuid($_REQUEST["id"])) {
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$action = "update";
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$call_center_queue_uuid = $_REQUEST["id"];
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}
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else {
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$action = "add";
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}
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//initialize the destinations object
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$destination = new destinations;
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//get total call center queues count from the database, check limit, if defined
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if ($action == 'add') {
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if ($_SESSION['limit']['call_center_queues']['numeric'] != '') {
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$sql = "select count(*) from v_call_center_queues ";
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$sql .= "where domain_uuid = :domain_uuid ";
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$parameters['domain_uuid'] = $_SESSION['domain_uuid'];
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$database = new database;
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$total_call_center_queues = $database->select($sql, $parameters, 'column');
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unset($sql, $parameters);
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if ($total_call_center_queues >= $_SESSION['limit']['call_center_queues']['numeric']) {
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message::add($text['message-maximum_queues'].' '.$_SESSION['limit']['call_center_queues']['numeric'], 'negative');
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header('Location: call_center_queues.php');
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return;
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}
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}
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}
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//get http post variables and set them to php variables
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if (is_array($_POST)) {
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//get the post variables a run a security chack on them
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//$domain_uuid = $_POST["domain_uuid"];
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$dialplan_uuid = $_POST["dialplan_uuid"];
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$queue_name = $_POST["queue_name"];
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$queue_extension = $_POST["queue_extension"];
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$queue_greeting = $_POST["queue_greeting"];
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$queue_strategy = $_POST["queue_strategy"];
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$call_center_tiers = $_POST["call_center_tiers"];
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$queue_moh_sound = $_POST["queue_moh_sound"];
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$queue_record_template = $_POST["queue_record_template"];
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$queue_time_base_score = $_POST["queue_time_base_score"];
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$queue_time_base_score_sec = $_POST["queue_time_base_score_sec"];
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$queue_max_wait_time = $_POST["queue_max_wait_time"];
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$queue_max_wait_time_with_no_agent = $_POST["queue_max_wait_time_with_no_agent"];
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$queue_max_wait_time_with_no_agent_time_reached = $_POST["queue_max_wait_time_with_no_agent_time_reached"];
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$queue_tier_rules_apply = $_POST["queue_tier_rules_apply"];
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$queue_tier_rule_wait_second = $_POST["queue_tier_rule_wait_second"];
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$queue_tier_rule_wait_multiply_level = $_POST["queue_tier_rule_wait_multiply_level"];
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$queue_tier_rule_no_agent_no_wait = $_POST["queue_tier_rule_no_agent_no_wait"];
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$queue_timeout_action = $_POST["queue_timeout_action"];
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$queue_discard_abandoned_after = $_POST["queue_discard_abandoned_after"];
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$queue_abandoned_resume_allowed = $_POST["queue_abandoned_resume_allowed"];
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$queue_cid_prefix = $_POST["queue_cid_prefix"];
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$queue_outbound_caller_id_name = $_POST["queue_outbound_caller_id_name"];
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$queue_outbound_caller_id_number = $_POST["queue_outbound_caller_id_number"];
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$queue_announce_position = $_POST["queue_announce_position"];
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$queue_announce_sound = $_POST["queue_announce_sound"];
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$queue_announce_frequency = $_POST["queue_announce_frequency"];
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$queue_cc_exit_keys = $_POST["queue_cc_exit_keys"];
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$queue_description = $_POST["queue_description"];
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//remove invalid characters
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$queue_cid_prefix = str_replace(":", "-", $queue_cid_prefix);
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$queue_cid_prefix = str_replace("\"", "", $queue_cid_prefix);
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$queue_cid_prefix = str_replace("@", "", $queue_cid_prefix);
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$queue_cid_prefix = str_replace("\\", "", $queue_cid_prefix);
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$queue_cid_prefix = str_replace("/", "", $queue_cid_prefix);
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}
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//delete the tier (agent from the queue)
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if ($_REQUEST["a"] == "delete" && is_uuid($_REQUEST["id"]) && permission_exists("call_center_tier_delete")) {
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//set the variables
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$call_center_queue_uuid = $_REQUEST["id"];
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$call_center_tier_uuid = $_REQUEST["call_center_tier_uuid"];
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//get the agent details
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$sql = "select t.call_center_agent_uuid, t.call_center_queue_uuid, q.queue_extension ";
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$sql .= "from v_call_center_tiers as t, v_call_center_queues as q ";
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$sql .= "where t.domain_uuid = :domain_uuid ";
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$sql .= "and t.call_center_tier_uuid = :call_center_tier_uuid ";
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$sql .= "and t.call_center_queue_uuid = q.call_center_queue_uuid; ";
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$parameters['domain_uuid'] = $_SESSION['domain_uuid'];
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$parameters['call_center_tier_uuid'] = $call_center_tier_uuid;
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$database = new database;
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$tiers = $database->select($sql, $parameters, 'all');
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unset($sql, $parameters);
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if (is_array($tiers) && sizeof($tiers) != 0) {
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foreach ($tiers as &$row) {
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$call_center_agent_uuid = $row["call_center_agent_uuid"];
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$call_center_queue_uuid = $row["call_center_queue_uuid"];
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$queue_extension = $row["queue_extension"];
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}
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}
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//delete the agent from freeswitch
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//setup the event socket connection
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$fp = event_socket_create($_SESSION['event_socket_ip_address'], $_SESSION['event_socket_port'], $_SESSION['event_socket_password']);
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//delete the agent over event socket
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if ($fp) {
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//callcenter_config tier del [queue_name] [agent_name]
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if (is_numeric($queue_extension) && is_uuid($call_center_agent_uuid)) {
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$cmd = "api callcenter_config tier del ".$queue_extension."@".$_SESSION['domain_name']." ".$call_center_agent_uuid;
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$response = event_socket_request($fp, $cmd);
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}
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}
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//delete the tier from the database
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if (strlen($call_center_tier_uuid) > 0) {
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$array['call_center_tiers'][0]['call_center_tier_uuid'] = $call_center_tier_uuid;
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$array['call_center_tiers'][0]['domain_uuid'] = $_SESSION['domain_uuid'];
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$p = new permissions;
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$p->add('call_center_tier_delete', 'temp');
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$database = new database;
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$database->app_name = 'call_centers';
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$database->app_uuid = '95788e50-9500-079e-2807-fd530b0ea370';
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$database->delete($array);
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unset($array);
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$p->delete('call_center_tier_delete', 'temp');
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}
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}
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//process the user data and save it to the database
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if (count($_POST) > 0 && strlen($_POST["persistformvar"]) == 0) {
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//get the uuid from the POST
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if ($action == "update") {
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$call_center_queue_uuid = $_POST["call_center_queue_uuid"];
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}
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//validate the token
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$token = new token;
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if (!$token->validate($_SERVER['PHP_SELF'])) {
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message::add($text['message-invalid_token'],'negative');
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header('Location: call_center_queues.php');
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exit;
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}
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//check for all required data
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$msg = '';
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//if (strlen($domain_uuid) == 0) { $msg .= $text['message-required']."domain_uuid<br>\n"; }
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if (strlen($queue_name) == 0) { $msg .= $text['message-required'].$text['label-queue_name']."<br>\n"; }
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if (strlen($queue_extension) == 0) { $msg .= $text['message-required'].$text['label-extension']."<br>\n"; }
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if (strlen($queue_strategy) == 0) { $msg .= $text['message-required'].$text['label-strategy']."<br>\n"; }
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//if (strlen($queue_moh_sound) == 0) { $msg .= $text['message-required'].$text['label-music_on_hold']."<br>\n"; }
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//if (strlen($queue_record_template) == 0) { $msg .= $text['message-required'].$text['label-record_template']."<br>\n"; }
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//if (strlen($queue_time_base_score) == 0) { $msg .= $text['message-required'].$text['label-time_base_score']."<br>\n"; }
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//if (strlen($queue_time_base_score_sec) == 0) { $msg .= $text['message-required'].$text['label-time_base_score_sec']."<br>\n"; }
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//if (strlen($queue_max_wait_time) == 0) { $msg .= $text['message-required'].$text['label-max_wait_time']."<br>\n"; }
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//if (strlen($queue_max_wait_time_with_no_agent) == 0) { $msg .= $text['message-required'].$text['label-max_wait_time_with_no_agent']."<br>\n"; }
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//if (strlen($queue_max_wait_time_with_no_agent_time_reached) == 0) { $msg .= $text['message-required'].$text['label-max_wait_time_with_no_agent_time_reached']."<br>\n"; }
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//if (strlen($queue_tier_rules_apply) == 0) { $msg .= $text['message-required'].$text['label-tier_rules_apply']."<br>\n"; }
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//if (strlen($queue_tier_rule_wait_second) == 0) { $msg .= $text['message-required'].$text['label-tier_rule_wait_second']."<br>\n"; }
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//if (strlen($queue_tier_rule_wait_multiply_level) == 0) { $msg .= $text['message-required'].$text['label-tier_rule_wait_multiply_level']."<br>\n"; }
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//if (strlen($queue_tier_rule_no_agent_no_wait) == 0) { $msg .= $text['message-required'].$text['label-tier_rule_no_agent_no_wait']."<br>\n"; }
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//if (strlen($queue_timeout_action) == 0) { $msg .= $text['message-required'].$text['label-timeout_action']."<br>\n"; }
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//if (strlen($queue_discard_abandoned_after) == 0) { $msg .= $text['message-required'].$text['label-discard_abandoned_after']."<br>\n"; }
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//if (strlen($queue_abandoned_resume_allowed) == 0) { $msg .= $text['message-required'].$text['label-abandoned_resume_allowed']."<br>\n"; }
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//if (strlen($queue_cid_prefix) == 0) { $msg .= $text['message-required'].$text['label-caller_id_name_prefix']."<br>\n"; }
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//if (strlen($queue_description) == 0) { $msg .= $text['message-required'].$text['label-description']."<br>\n"; }
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if (strlen($msg) > 0 && strlen($_POST["persistformvar"]) == 0) {
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require_once "resources/header.php";
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require_once "resources/persist_form_var.php";
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echo "<div align='center'>\n";
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echo "<table><tr><td>\n";
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echo $msg."<br />";
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echo "</td></tr></table>\n";
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persistformvar($_POST);
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echo "</div>\n";
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require_once "resources/footer.php";
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return;
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}
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//set the domain_uuid
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$_POST["domain_uuid"] = $_SESSION["domain_uuid"];
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//add the call_center_queue_uuid
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if (strlen($_POST["call_center_queue_uuid"]) == 0) {
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$call_center_queue_uuid = uuid();
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$_POST["call_center_queue_uuid"] = $call_center_queue_uuid;
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}
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//add the dialplan_uuid
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if (strlen($_POST["dialplan_uuid"]) == 0) {
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$dialplan_uuid = uuid();
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$_POST["dialplan_uuid"] = $dialplan_uuid;
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}
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//update the call centier tiers array
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$x = 0;
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if (is_array($_POST["call_center_tiers"]) && @sizeof($_POST["call_center_tiers"]) != 0) {
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foreach ($_POST["call_center_tiers"] as $row) {
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//add the domain_uuid
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if (strlen($row["domain_uuid"]) == 0) {
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$_POST["call_center_tiers"][$x]["domain_uuid"] = $_SESSION['domain_uuid'];
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}
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//unset ring_group_destination_uuid if the field has no value
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if (strlen($row["call_center_agent_uuid"]) == 0) {
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unset($_POST["call_center_tiers"][$x]);
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}
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//increment the row
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$x++;
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}
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}
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//get the application and data
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$action_array = explode(":",$queue_timeout_action);
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$queue_timeout_app = $action_array[0];
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unset($action_array[0]);
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$queue_timeout_data = implode($action_array);
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//add the recording path if needed
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if ($queue_greeting != '') {
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if (file_exists($_SESSION['switch']['recordings']['dir'].'/'.$_SESSION['domain_name'].'/'.$queue_greeting)) {
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$queue_greeting_path = $_SESSION['switch']['recordings']['dir'].'/'.$_SESSION['domain_name'].'/'.$queue_greeting;
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}
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else {
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$queue_greeting_path = trim($queue_greeting);
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}
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}
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//prepare the array
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$array['call_center_queues'][0]['queue_name'] = $queue_name;
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$array['call_center_queues'][0]['queue_extension'] = $queue_extension;
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$array['call_center_queues'][0]['queue_greeting'] = $queue_greeting;
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$array['call_center_queues'][0]['queue_strategy'] = $queue_strategy;
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$array['call_center_queues'][0]['queue_moh_sound'] = $queue_moh_sound;
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$array['call_center_queues'][0]['queue_record_template'] = $queue_record_template;
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$array['call_center_queues'][0]['queue_time_base_score'] = $queue_time_base_score;
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$array['call_center_queues'][0]['queue_time_base_score_sec'] = $queue_time_base_score_sec;
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$array['call_center_queues'][0]['queue_max_wait_time'] = $queue_max_wait_time;
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$array['call_center_queues'][0]['queue_max_wait_time_with_no_agent'] = $queue_max_wait_time_with_no_agent;
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$array['call_center_queues'][0]['queue_max_wait_time_with_no_agent_time_reached'] = $queue_max_wait_time_with_no_agent_time_reached;
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if ($destination->valid($queue_timeout_action)) {
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$array['call_center_queues'][0]['queue_timeout_action'] = $queue_timeout_action;
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}
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$array['call_center_queues'][0]['queue_tier_rules_apply'] = $queue_tier_rules_apply;
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$array['call_center_queues'][0]['queue_tier_rule_wait_second'] = $queue_tier_rule_wait_second;
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$array['call_center_queues'][0]['queue_tier_rule_wait_multiply_level'] = $queue_tier_rule_wait_multiply_level;
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$array['call_center_queues'][0]['queue_tier_rule_no_agent_no_wait'] = $queue_tier_rule_no_agent_no_wait;
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$array['call_center_queues'][0]['queue_discard_abandoned_after'] = $queue_discard_abandoned_after;
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$array['call_center_queues'][0]['queue_abandoned_resume_allowed'] = $queue_abandoned_resume_allowed;
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$array['call_center_queues'][0]['queue_cid_prefix'] = $queue_cid_prefix;
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if (permission_exists('call_center_outbound_caller_id_name')) {
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$array['call_center_queues'][0]['queue_outbound_caller_id_name'] = $queue_outbound_caller_id_name;
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}
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if (permission_exists('call_center_outbound_caller_id_number')) {
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$array['call_center_queues'][0]['queue_outbound_caller_id_number'] = $queue_outbound_caller_id_number;
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}
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$array['call_center_queues'][0]['queue_announce_position'] = $queue_announce_position;
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if (permission_exists('call_center_announce_sound')) {
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$array['call_center_queues'][0]['queue_announce_sound'] = $queue_announce_sound;
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}
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$array['call_center_queues'][0]['queue_announce_frequency'] = $queue_announce_frequency;
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$array['call_center_queues'][0]['queue_cc_exit_keys'] = $queue_cc_exit_keys;
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$array['call_center_queues'][0]['queue_description'] = $queue_description;
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$array['call_center_queues'][0]['call_center_queue_uuid'] = $call_center_queue_uuid;
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$array['call_center_queues'][0]['dialplan_uuid'] = $dialplan_uuid;
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$array['call_center_queues'][0]['domain_uuid'] = $domain_uuid;
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$y = 0;
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if (is_array($_POST["call_center_tiers"]) && @sizeof($_POST["call_center_tiers"]) != 0) {
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foreach ($_POST["call_center_tiers"] as $row) {
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if (is_uuid($row['call_center_tier_uuid'])) {
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$call_center_tier_uuid = $row['call_center_tier_uuid'];
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}
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else {
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$call_center_tier_uuid = uuid();
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}
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if (strlen($row['call_center_agent_uuid']) > 0) {
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$array["call_center_queues"][0]["call_center_tiers"][$y]["call_center_tier_uuid"] = $call_center_tier_uuid;
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$array['call_center_queues'][0]["call_center_tiers"][$y]["call_center_agent_uuid"] = $row['call_center_agent_uuid'];
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$array['call_center_queues'][0]["call_center_tiers"][$y]["tier_level"] = $row['tier_level'];
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$array['call_center_queues'][0]["call_center_tiers"][$y]["tier_position"] = $row['tier_position'];
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$array['call_center_queues'][0]["call_center_tiers"][$y]["domain_uuid"] = $_SESSION['domain_uuid'];
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}
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$y++;
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}
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}
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//build the xml dialplan
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$dialplan_xml = "<extension name=\"".$queue_name."\" continue=\"\" uuid=\"".$dialplan_uuid."\">\n";
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$dialplan_xml .= " <condition field=\"destination_number\" expression=\"^([^#]+#)(.*)\$\" break=\"never\">\n";
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$dialplan_xml .= " <action application=\"set\" data=\"caller_id_name=\$2\"/>\n";
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$dialplan_xml .= " </condition>\n";
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$dialplan_xml .= " <condition field=\"destination_number\" expression=\"^(callcenter\+)?".$queue_extension."$\">\n";
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$dialplan_xml .= " <action application=\"answer\" data=\"\"/>\n";
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if (is_uuid($call_center_queue_uuid)) {
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$dialplan_xml .= " <action application=\"set\" data=\"call_center_queue_uuid=".$call_center_queue_uuid."\"/>\n";
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}
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if (is_numeric($queue_extension)) {
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$dialplan_xml .= " <action application=\"set\" data=\"queue_extension=".$queue_extension."\"/>\n";
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}
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$dialplan_xml .= " <action application=\"set\" data=\"cc_export_vars=call_center_queue_uuid,sip_h_Alert-Info\"/>\n";
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$dialplan_xml .= " <action application=\"set\" data=\"hangup_after_bridge=true\"/>\n";
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if ($queue_time_base_score_sec != '') {
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$dialplan_xml .= " <action application=\"set\" data=\"cc_base_score=".$queue_time_base_score_sec."\"/>\n";
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}
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if ($queue_greeting_path != '') {
|
|
$greeting_array = explode(':', $queue_greeting_path);
|
|
if (count($greeting_array) == 1) {
|
|
$dialplan_xml .= " <action application=\"playback\" data=\"".$queue_greeting_path."\"/>\n";
|
|
}
|
|
else {
|
|
if ($greeting_array[0] == 'say' || $greeting_array[0] == 'tone_stream' || $greeting_array[0] == 'phrase') {
|
|
$dialplan_xml .= " <action application=\"".$greeting_array[0]."\" data=\"".$greeting_array[1]."\"/>\n";
|
|
}
|
|
}
|
|
}
|
|
if (strlen($queue_cid_prefix) > 0) {
|
|
$dialplan_xml .= " <action application=\"set\" data=\"effective_caller_id_name=".$queue_cid_prefix."#\${caller_id_name}\"/>\n";
|
|
}
|
|
if (strlen($queue_cc_exit_keys) > 0) {
|
|
$dialplan_xml .= " <action application=\"set\" data=\"cc_exit_keys=".$queue_cc_exit_keys."\"/>\n";
|
|
}
|
|
$dialplan_xml .= " <action application=\"callcenter\" data=\"".$queue_extension."@".$_SESSION["domain_name"]."\"/>\n";
|
|
if ($destination->valid($queue_timeout_app.':'.$queue_timeout_data)) {
|
|
$dialplan_xml .= " <action application=\"".$queue_timeout_app."\" data=\"".$queue_timeout_data."\"/>\n";
|
|
}
|
|
$dialplan_xml .= " </condition>\n";
|
|
$dialplan_xml .= "</extension>\n";
|
|
|
|
//build the dialplan array
|
|
$array['dialplans'][0]["domain_uuid"] = $_SESSION['domain_uuid'];
|
|
$array['dialplans'][0]["dialplan_uuid"] = $dialplan_uuid;
|
|
$array['dialplans'][0]["dialplan_name"] = $queue_name;
|
|
$array['dialplans'][0]["dialplan_number"] = $queue_extension;
|
|
$array['dialplans'][0]["dialplan_context"] = $_SESSION['domain_name'];
|
|
$array['dialplans'][0]["dialplan_continue"] = "false";
|
|
$array['dialplans'][0]["dialplan_xml"] = $dialplan_xml;
|
|
$array['dialplans'][0]["dialplan_order"] = "230";
|
|
$array['dialplans'][0]["dialplan_enabled"] = "true";
|
|
$array['dialplans'][0]["dialplan_description"] = $queue_description;
|
|
$array['dialplans'][0]["app_uuid"] = "95788e50-9500-079e-2807-fd530b0ea370";
|
|
|
|
//add the dialplan permission
|
|
$p = new permissions;
|
|
$p->add("dialplan_add", "temp");
|
|
$p->add("dialplan_edit", "temp");
|
|
|
|
//save to the data
|
|
$database = new database;
|
|
$database->app_name = 'call_centers';
|
|
$database->app_uuid = '95788e50-9500-079e-2807-fd530b0ea370';
|
|
$database->save($array);
|
|
$message = $database->message;
|
|
|
|
//remove the temporary permission
|
|
$p->delete("dialplan_add", "temp");
|
|
$p->delete("dialplan_edit", "temp");
|
|
|
|
//debug info
|
|
//echo "<pre>". print_r($message, true) ."</pre>"; exit;
|
|
|
|
//apply settings reminder
|
|
$_SESSION["reload_xml"] = true;
|
|
|
|
//clear the cache
|
|
$cache = new cache;
|
|
$cache->delete("dialplan:".$_SESSION["domain_name"]);
|
|
|
|
//clear the destinations session array
|
|
if (isset($_SESSION['destinations']['array'])) {
|
|
unset($_SESSION['destinations']['array']);
|
|
}
|
|
|
|
//redirect the user
|
|
if (isset($action)) {
|
|
if ($action == "add") {
|
|
message::add($text['message-add']);
|
|
}
|
|
if ($action == "update") {
|
|
message::add($text['message-update']);
|
|
}
|
|
}
|
|
|
|
//synchronize the configuration
|
|
save_call_center_xml();
|
|
remove_config_from_cache('configuration:callcenter.conf');
|
|
|
|
//add agent/tier to queue
|
|
$agent_name = $_POST["agent_name"];
|
|
$tier_level = $_POST["tier_level"];
|
|
$tier_position = $_POST["tier_position"];
|
|
|
|
if ($agent_name != '') {
|
|
//setup the event socket connection
|
|
$fp = event_socket_create($_SESSION['event_socket_ip_address'], $_SESSION['event_socket_port'], $_SESSION['event_socket_password']);
|
|
//add the agent using event socket
|
|
if ($fp) {
|
|
/* syntax:
|
|
callcenter_config tier add [queue_name] [agent_name] [level] [position]
|
|
callcenter_config tier set state [queue_name] [agent_name] [state]
|
|
callcenter_config tier set level [queue_name] [agent_name] [level]
|
|
callcenter_config tier set position [queue_name] [agent_name] [position]
|
|
*/
|
|
//add the agent
|
|
if (is_numeric($queue_extension) && is_uuid($call_center_agent_uuid) && is_numeric($tier_level) && is_numeric($tier_position)) {
|
|
$cmd = "api callcenter_config tier add ".$queue_extension."@".$_SESSION["domain_name"]." ".$call_center_agent_uuid." ".$tier_level." ".$tier_position;
|
|
$response = event_socket_request($fp, $cmd);
|
|
}
|
|
usleep(200);
|
|
//agent set level
|
|
if (is_numeric($queue_extension) && is_numeric($tier_level)) {
|
|
$cmd = "api callcenter_config tier set level ".$queue_extension."@".$_SESSION["domain_name"]." ".$call_center_agent_uuid." ".$tier_level;
|
|
$response = event_socket_request($fp, $cmd);
|
|
}
|
|
usleep(200);
|
|
//agent set position
|
|
if (is_numeric($queue_extension) && is_numeric($tier_position)) {
|
|
$cmd = "api callcenter_config tier set position ".$queue_extension."@".$_SESSION["domain_name"]." ".$tier_position;
|
|
$response = event_socket_request($fp, $cmd);
|
|
}
|
|
usleep(200);
|
|
}
|
|
}
|
|
|
|
//syncrhonize configuration
|
|
save_call_center_xml();
|
|
|
|
//clear the cache
|
|
$cache = new cache;
|
|
$cache->delete('configuration:callcenter.conf');
|
|
|
|
//redirect the user
|
|
if (is_uuid($call_center_queue_uuid)) {
|
|
header("Location: call_center_queue_edit.php?id=".urlencode($call_center_queue_uuid));
|
|
}
|
|
return;
|
|
|
|
} //(count($_POST)>0 && strlen($_POST["persistformvar"]) == 0)
|
|
|
|
//pre-populate the form
|
|
if (is_array($_GET) && is_uuid($_GET["id"]) && $_POST["persistformvar"] != "true") {
|
|
$call_center_queue_uuid = $_GET["id"];
|
|
$sql = "select * from v_call_center_queues ";
|
|
$sql .= "where domain_uuid = :domain_uuid ";
|
|
$sql .= "and call_center_queue_uuid = :call_center_queue_uuid ";
|
|
$parameters['domain_uuid'] = $_SESSION['domain_uuid'];
|
|
$parameters['call_center_queue_uuid'] = $call_center_queue_uuid;
|
|
$database = new database;
|
|
$call_center_queues = $database->select($sql, $parameters, 'all');
|
|
unset($sql, $parameters);
|
|
|
|
if (is_array($call_center_queues)) {
|
|
foreach ($call_center_queues as &$row) {
|
|
$queue_name = $row["queue_name"];
|
|
$dialplan_uuid = $row["dialplan_uuid"];
|
|
$database_queue_name = $row["queue_name"];
|
|
$queue_extension = $row["queue_extension"];
|
|
$queue_greeting = $row["queue_greeting"];
|
|
$queue_strategy = $row["queue_strategy"];
|
|
$queue_moh_sound = $row["queue_moh_sound"];
|
|
$queue_record_template = $row["queue_record_template"];
|
|
$queue_time_base_score = $row["queue_time_base_score"];
|
|
$queue_time_base_score_sec = $row["queue_time_base_score_sec"];
|
|
$queue_max_wait_time = $row["queue_max_wait_time"];
|
|
$queue_max_wait_time_with_no_agent = $row["queue_max_wait_time_with_no_agent"];
|
|
$queue_max_wait_time_with_no_agent_time_reached = $row["queue_max_wait_time_with_no_agent_time_reached"];
|
|
$queue_timeout_action = $row["queue_timeout_action"];
|
|
$queue_tier_rules_apply = $row["queue_tier_rules_apply"];
|
|
$queue_tier_rule_wait_second = $row["queue_tier_rule_wait_second"];
|
|
$queue_tier_rule_wait_multiply_level = $row["queue_tier_rule_wait_multiply_level"];
|
|
$queue_tier_rule_no_agent_no_wait = $row["queue_tier_rule_no_agent_no_wait"];
|
|
$queue_discard_abandoned_after = $row["queue_discard_abandoned_after"];
|
|
$queue_abandoned_resume_allowed = $row["queue_abandoned_resume_allowed"];
|
|
$queue_cid_prefix = $row["queue_cid_prefix"];
|
|
$queue_outbound_caller_id_name = $row["queue_outbound_caller_id_name"];
|
|
$queue_outbound_caller_id_number = $row["queue_outbound_caller_id_number"];
|
|
$queue_announce_position = $row["queue_announce_position"];
|
|
$queue_announce_sound = $row["queue_announce_sound"];
|
|
$queue_announce_frequency = $row["queue_announce_frequency"];
|
|
$queue_cc_exit_keys = $row["queue_cc_exit_keys"];
|
|
$queue_description = $row["queue_description"];
|
|
}
|
|
}
|
|
}
|
|
|
|
//get the tiers
|
|
$sql = "select t.call_center_tier_uuid, t.call_center_agent_uuid, t.call_center_queue_uuid, t.tier_level, t.tier_position, a.agent_name ";
|
|
$sql .= "from v_call_center_tiers as t, v_call_center_agents as a ";
|
|
$sql .= "where t.call_center_queue_uuid = :call_center_queue_uuid ";
|
|
$sql .= "and t.call_center_agent_uuid = a.call_center_agent_uuid ";
|
|
$sql .= "and t.domain_uuid = :domain_uuid ";
|
|
$sql .= "order by tier_level asc, tier_position asc, a.agent_name asc";
|
|
$parameters['domain_uuid'] = $_SESSION['domain_uuid'];
|
|
$parameters['call_center_queue_uuid'] = $call_center_queue_uuid;
|
|
$database = new database;
|
|
$tiers = $database->select($sql, $parameters, 'all');
|
|
unset($sql, $parameters);
|
|
|
|
//add an empty row to the tiers array
|
|
if (count($tiers) == 0) {
|
|
$rows = $_SESSION['call_center']['agent_add_rows']['numeric'];
|
|
$id = 0;
|
|
}
|
|
if (count($tiers) > 0) {
|
|
$rows = $_SESSION['call_center']['agent_edit_rows']['numeric'];
|
|
$id = count($tiers)+1;
|
|
}
|
|
for ($x = 0; $x < $rows; $x++) {
|
|
$tiers[$id]['call_center_tier_uuid'] = uuid();
|
|
$tiers[$id]['call_center_agent_uuid'] = '';
|
|
$tiers[$id]['call_center_queue_uuid'] = $call_center_queue_uuid;
|
|
$tiers[$id]['tier_level'] = '';
|
|
$tiers[$id]['tier_position'] = '';
|
|
$tiers[$id]['agent_name'] = '';
|
|
$id++;
|
|
}
|
|
|
|
//get the agents
|
|
$sql = "select call_center_agent_uuid, agent_name from v_call_center_agents ";
|
|
$sql .= "where domain_uuid = :domain_uuid ";
|
|
$sql .= "order by agent_name asc";
|
|
$parameters['domain_uuid'] = $_SESSION['domain_uuid'];
|
|
$database = new database;
|
|
$agents = $database->select($sql, $parameters, 'all');
|
|
unset($sql, $parameters);
|
|
|
|
//get the sounds
|
|
$sounds = new sounds;
|
|
$sounds = $sounds->get();
|
|
|
|
//set default values
|
|
if (strlen($queue_strategy) == 0) { $queue_strategy = "longest-idle-agent"; }
|
|
if (strlen($queue_moh_sound) == 0) { $queue_moh_sound = "\$\${hold_music}"; }
|
|
if (strlen($queue_time_base_score) == 0) { $queue_time_base_score = "system"; }
|
|
if (strlen($queue_time_base_score) == 0) { $queue_time_base_score = ""; }
|
|
if (strlen($queue_max_wait_time) == 0) { $queue_max_wait_time = "0"; }
|
|
if (strlen($queue_max_wait_time_with_no_agent) == 0) { $queue_max_wait_time_with_no_agent = "90"; }
|
|
if (strlen($queue_max_wait_time_with_no_agent_time_reached) == 0) { $queue_max_wait_time_with_no_agent_time_reached = "30"; }
|
|
if (strlen($queue_tier_rules_apply) == 0) { $queue_tier_rules_apply = "false"; }
|
|
if (strlen($queue_tier_rule_wait_second) == 0) { $queue_tier_rule_wait_second = "30"; }
|
|
if (strlen($queue_tier_rule_wait_multiply_level) == 0) { $queue_tier_rule_wait_multiply_level = "true"; }
|
|
if (strlen($queue_tier_rule_no_agent_no_wait) == 0) { $queue_tier_rule_no_agent_no_wait = "true"; }
|
|
if (strlen($queue_discard_abandoned_after) == 0) { $queue_discard_abandoned_after = "900"; }
|
|
if (strlen($queue_abandoned_resume_allowed) == 0) { $queue_abandoned_resume_allowed = "false"; }
|
|
|
|
//create token
|
|
$object = new token;
|
|
$token = $object->create($_SERVER['PHP_SELF']);
|
|
|
|
//get the recordings
|
|
$sql = "select recording_name, recording_filename from v_recordings ";
|
|
$sql .= "where domain_uuid = :domain_uuid ";
|
|
$sql .= "order by recording_name asc ";
|
|
$parameters['domain_uuid'] = $_SESSION['domain_uuid'];
|
|
$database = new database;
|
|
$recordings = $database->select($sql, $parameters, 'all');
|
|
unset($sql, $parameters);
|
|
|
|
//get the phrases
|
|
$sql = "select * from v_phrases ";
|
|
$sql .= "where (domain_uuid = :domain_uuid or domain_uuid is null) ";
|
|
$parameters['domain_uuid'] = $domain_uuid;
|
|
$database = new database;
|
|
$phrases = $database->select($sql, $parameters, 'all');
|
|
unset($sql, $parameters);
|
|
|
|
//show the header
|
|
if ($action == "add") {
|
|
$document['title'] = $text['title-call_center_queue_add'];
|
|
}
|
|
if ($action == "update") {
|
|
$document['title'] = $text['title-call_center_queue_edit'];
|
|
}
|
|
require_once "resources/header.php";
|
|
|
|
//only allow a uuid
|
|
if (!is_uuid($call_center_queue_uuid)) {
|
|
$call_center_queue_uuid = null;
|
|
}
|
|
|
|
//option to change select to text
|
|
if (if_group("superadmin")) {
|
|
echo "<script>\n";
|
|
echo "var Objs;\n";
|
|
echo "\n";
|
|
echo "function changeToInput(obj){\n";
|
|
echo " tb=document.createElement('INPUT');\n";
|
|
echo " tb.type='text';\n";
|
|
echo " tb.name=obj.name;\n";
|
|
echo " tb.setAttribute('class', 'formfld');\n";
|
|
//echo " tb.setAttribute('style', 'width: 380px;');\n";
|
|
echo " tb.value=obj.options[obj.selectedIndex].value;\n";
|
|
echo " tbb=document.createElement('INPUT');\n";
|
|
echo " tbb.setAttribute('class', 'btn');\n";
|
|
echo " tbb.setAttribute('style', 'margin-left: 4px;');\n";
|
|
echo " tbb.type='button';\n";
|
|
echo " tbb.value=$('<div />').html('◁').text();\n";
|
|
echo " tbb.objs=[obj,tb,tbb];\n";
|
|
echo " tbb.onclick=function(){ Replace(this.objs); }\n";
|
|
echo " obj.parentNode.insertBefore(tb,obj);\n";
|
|
echo " obj.parentNode.insertBefore(tbb,obj);\n";
|
|
echo " obj.parentNode.removeChild(obj);\n";
|
|
echo "}\n";
|
|
echo "\n";
|
|
echo "function Replace(obj){\n";
|
|
echo " obj[2].parentNode.insertBefore(obj[0],obj[2]);\n";
|
|
echo " obj[0].parentNode.removeChild(obj[1]);\n";
|
|
echo " obj[0].parentNode.removeChild(obj[2]);\n";
|
|
echo "}\n";
|
|
echo "</script>\n";
|
|
echo "\n";
|
|
}
|
|
|
|
//show the content
|
|
echo "<form name='frm' id='frm' method='post'>\n";
|
|
|
|
echo "<div class='action_bar' id='action_bar'>\n";
|
|
echo " <div class='heading'>";
|
|
if ($action == "add") {
|
|
echo "<b>".$text['header-call_center_queue_add']."</b>";
|
|
}
|
|
if ($action == "update") {
|
|
echo "<b>".$text['header-call_center_queue_edit']."</b>";
|
|
}
|
|
echo "</div>\n";
|
|
echo " <div class='actions'>\n";
|
|
echo button::create(['type'=>'button','label'=>$text['button-back'],'icon'=>$_SESSION['theme']['button_icon_back'],'id'=>'btn_back','style'=>'margin-right: 15px;','link'=>'call_center_queues.php']);
|
|
|
|
if ($action == "update") {
|
|
if (permission_exists('call_center_wallboard')) {
|
|
echo button::create(['type'=>'button','label'=>$text['button-wallboard'],'icon'=>'th','link'=>PROJECT_PATH.'/app/call_center_wallboard/call_center_wallboard.php?queue_name='.urlencode($call_center_queue_uuid)]);
|
|
}
|
|
echo button::create(['type'=>'button','label'=>$text['button-stop'],'icon'=>$_SESSION['theme']['button_icon_stop'],'link'=>'cmd.php?cmd=unload&id='.urlencode($call_center_queue_uuid)]);
|
|
echo button::create(['type'=>'button','label'=>$text['button-start'],'icon'=>$_SESSION['theme']['button_icon_start'],'link'=>'cmd.php?cmd=load&id='.urlencode($call_center_queue_uuid)]);
|
|
echo button::create(['type'=>'button','label'=>$text['button-restart'],'icon'=>'sync-alt','link'=>'cmd.php?cmd=reload&id='.urlencode($call_center_queue_uuid)]);
|
|
echo button::create(['type'=>'button','label'=>$text['button-view'],'icon'=>$_SESSION['theme']['button_icon_view'],'style'=>'margin-right: 15px;','link'=>PROJECT_PATH.'/app/call_center_active/call_center_active.php?queue_name='.urlencode($call_center_queue_uuid)]);
|
|
}
|
|
echo button::create(['type'=>'submit','label'=>$text['button-save'],'icon'=>$_SESSION['theme']['button_icon_save'],'id'=>'btn_save']);
|
|
echo " </div>\n";
|
|
echo " <div style='clear: both;'></div>\n";
|
|
echo "</div>\n";
|
|
|
|
echo "<table width='100%' border='0' cellpadding='0' cellspacing='0'>\n";
|
|
echo "<tr>\n";
|
|
echo "<td width='30%' class='vncellreq' valign='top' align='left' nowrap>\n";
|
|
echo " ".$text['label-queue_name']."\n";
|
|
echo "</td>\n";
|
|
echo "<td width='70%' class='vtable' align='left'>\n";
|
|
echo " <input class='formfld' type='text' name='queue_name' maxlength='255' value=\"".escape($queue_name)."\" required='required'>\n";
|
|
echo "<br />\n";
|
|
echo $text['description-queue_name']."\n";
|
|
echo "</td>\n";
|
|
echo "</tr>\n";
|
|
|
|
echo "<tr>\n";
|
|
echo "<td class='vncellreq' valign='top' align='left' nowrap>\n";
|
|
echo " ".$text['label-extension']."\n";
|
|
echo "</td>\n";
|
|
echo "<td class='vtable' align='left'>\n";
|
|
echo " <input class='formfld' type='number' name='queue_extension' maxlength='255' min='0' step='1' value=\"".escape($queue_extension)."\" required='required'>\n";
|
|
echo "<br />\n";
|
|
echo $text['description-extension']."\n";
|
|
echo "</td>\n";
|
|
echo "</tr>\n";
|
|
|
|
echo "<tr>\n";
|
|
echo "<td class='vncell' valign='top' align='left' nowrap='nowrap'>\n";
|
|
echo " ".$text['label-greeting']."\n";
|
|
echo "</td>\n";
|
|
echo "<td class='vtable' align='left'>\n";
|
|
echo "<select name='queue_greeting' class='formfld' style='width: 200px;' ".((if_group("superadmin")) ? "onchange='changeToInput(this);'" : null).">\n";
|
|
echo " <option value=''></option>\n";
|
|
foreach($sounds as $key => $value) {
|
|
echo "<optgroup label=".$text['label-'.$key].">\n";
|
|
$selected = false;
|
|
foreach($value as $row) {
|
|
if ($queue_greeting == $row["value"]) {
|
|
$selected = true;
|
|
echo " <option value='".escape($row["value"])."' selected='selected'>".escape($row["name"])."</option>\n";
|
|
}
|
|
else {
|
|
echo " <option value='".escape($row["value"])."'>".escape($row["name"])."</option>\n";
|
|
}
|
|
}
|
|
echo "</optgroup>\n";
|
|
}
|
|
echo " </select>\n";
|
|
echo "<br />\n";
|
|
echo $text['description-greeting']."\n";
|
|
echo "</td>\n";
|
|
echo "</tr>\n";
|
|
|
|
echo "<tr>\n";
|
|
echo "<td class='vncellreq' valign='top' align='left' nowrap>\n";
|
|
echo " ".$text['label-strategy']."\n";
|
|
echo "</td>\n";
|
|
echo "<td class='vtable' align='left'>\n";
|
|
echo " <select class='formfld' name='queue_strategy'>\n";
|
|
if ($queue_strategy == "ring-all") {
|
|
echo " <option value='ring-all' selected='selected' >".$text['option-ring_all']."</option>\n";
|
|
}
|
|
else {
|
|
echo " <option value='ring-all'>".$text['option-ring_all']."</option>\n";
|
|
}
|
|
if ($queue_strategy == "longest-idle-agent") {
|
|
echo " <option value='longest-idle-agent' selected='selected' >".$text['option-longest_idle_agent']."</option>\n";
|
|
}
|
|
else {
|
|
echo " <option value='longest-idle-agent'>".$text['option-longest_idle_agent']."</option>\n";
|
|
}
|
|
if ($queue_strategy == "round-robin") {
|
|
echo " <option value='round-robin' selected='selected'>".$text['option-round_robin']."</option>\n";
|
|
}
|
|
else {
|
|
echo " <option value='round-robin'>".$text['option-round_robin']."</option>\n";
|
|
}
|
|
if ($queue_strategy == "top-down") {
|
|
echo " <option value='top-down' selected='selected'>".$text['option-top_down']."</option>\n";
|
|
}
|
|
else {
|
|
echo " <option value='top-down'>".$text['option-top_down']."</option>\n";
|
|
}
|
|
if ($queue_strategy == "agent-with-least-talk-time") {
|
|
echo " <option value='agent-with-least-talk-time' selected='selected'>".$text['option-agent_with_least_talk_time']."</option>\n";
|
|
}
|
|
else {
|
|
echo " <option value='agent-with-least-talk-time'>".$text['option-agent_with_least_talk_time']."</option>\n";
|
|
}
|
|
|
|
if ($queue_strategy == "agent-with-fewest-calls") {
|
|
echo " <option value='agent-with-fewest-calls' selected='selected'>".$text['option-agent_with_fewest_calls']."</option>\n";
|
|
}
|
|
else {
|
|
echo " <option value='agent-with-fewest-calls'>".$text['option-agent_with_fewest_calls']."</option>\n";
|
|
}
|
|
if ($queue_strategy == "sequentially-by-agent-order") {
|
|
echo " <option value='sequentially-by-agent-order' selected='selected'>".$text['option-sequentially_by_agent_order']."</option>\n";
|
|
}
|
|
else {
|
|
echo " <option value='sequentially-by-agent-order'>".$text['option-sequentially_by_agent_order']."</option>\n";
|
|
}
|
|
if ($queue_strategy == "sequentially-by-next-agent-order") {
|
|
echo " <option value='sequentially-by-next-agent-order' selected='selected'>".$text['option-sequentially_by_next_agent_order']."</option>\n";
|
|
}
|
|
else {
|
|
echo " <option value='sequentially-by-next-agent-order'>".$text['option-sequentially_by_next_agent_order']."</option>\n";
|
|
}
|
|
if ($queue_strategy == "random") {
|
|
echo " <option value='random' selected='selected'>".$text['option-random']."</option>\n";
|
|
}
|
|
else {
|
|
echo " <option value='random'>".$text['option-random']."</option>\n";
|
|
}
|
|
echo " </select>\n";
|
|
echo "<br />\n";
|
|
echo $text['description-strategy']."\n";
|
|
echo "</td>\n";
|
|
echo "</tr>\n";
|
|
|
|
if (permission_exists('call_center_tier_view') && is_array($agents) && count($agents) > 0) {
|
|
echo "<tr>";
|
|
echo " <td class='vncell' valign='top'>".$text['label-agents']."</td>";
|
|
echo " <td class='vtable' align='left'>";
|
|
echo " <table border='0' cellpadding='0' cellspacing='0'>\n";
|
|
echo " <tr>\n";
|
|
echo " <td class='vtable'>".$text['label-agent_name']."</td>\n";
|
|
echo " <td class='vtable' style='text-align: center;'>".$text['label-tier_level']."</td>\n";
|
|
echo " <td class='vtable' style='text-align: center;'>".$text['label-tier_position']."</td>\n";
|
|
echo " <td></td>\n";
|
|
echo " </tr>\n";
|
|
$x = 0;
|
|
if (is_array($tiers)) {
|
|
foreach($tiers as $field) {
|
|
echo " <tr>\n";
|
|
echo " <td class=''>";
|
|
if (strlen($field['call_center_tier_uuid']) > 0) {
|
|
echo " <input name='call_center_tiers[".$x."][call_center_tier_uuid]' type='hidden' value=\"".escape($field['call_center_tier_uuid'])."\">\n";
|
|
}
|
|
echo " <select name=\"call_center_tiers[$x][call_center_agent_uuid]\" class=\"formfld\" style=\"width: 200px\">\n";
|
|
if (is_uuid($field['call_center_agent_uuid'])) {
|
|
echo " <option value=\"".escape($field['call_center_agent_uuid'])."\">".escape($field['agent_name'])."</option>\n";
|
|
}
|
|
else {
|
|
echo " <option value=\"\"></option>\n";
|
|
foreach($agents as $row) {
|
|
echo " <option value=\"".escape($row['call_center_agent_uuid'])."\">".escape($row['agent_name'])."</option>\n";
|
|
}
|
|
}
|
|
echo " </select>";
|
|
echo " </td>\n";
|
|
echo " <td class='' style='text-align: center;'>";
|
|
echo " <select name=\"call_center_tiers[$x][tier_level]\" class=\"formfld\">\n";
|
|
$i=0;
|
|
while($i<=9) {
|
|
$selected = ($i == $field['tier_level']) ? "selected" : null;
|
|
echo " <option value=\"$i\" ".escape($selected).">$i</option>\n";
|
|
$i++;
|
|
}
|
|
echo " </select>\n";
|
|
echo " </td>\n";
|
|
|
|
echo " <td class='' style='text-align: center;'>\n";
|
|
echo " <select name=\"call_center_tiers[$x][tier_position]\" class=\"formfld\">\n";
|
|
$i=0;
|
|
while($i<=9) {
|
|
$selected = ($i == $field['tier_position']) ? "selected" : null;
|
|
echo " <option value=\"$i\" ".escape($selected).">$i</option>\n";
|
|
$i++;
|
|
}
|
|
echo " </select>\n";
|
|
echo " </td>\n";
|
|
echo " <td class=''>";
|
|
if (permission_exists('call_center_tier_delete')) {
|
|
echo " <a href=\"call_center_queue_edit.php?id=".escape($call_center_queue_uuid)."&call_center_tier_uuid=".escape($field['call_center_tier_uuid'])."&a=delete\" alt=\"".$text['button-delete']."\" onclick=\"return confirm('".$text['confirm-delete']."');\">$v_link_label_delete</a>";
|
|
}
|
|
echo " </td>\n";
|
|
echo " </tr>\n";
|
|
$assigned_agents[] = $field['agent_name'];
|
|
$x++;
|
|
}
|
|
unset ($tiers);
|
|
echo " </table>\n";
|
|
echo " <br>\n";
|
|
echo " ".$text['description-tiers']."\n";
|
|
echo " <br />\n";
|
|
echo " </td>";
|
|
echo "</tr>";
|
|
}
|
|
}
|
|
|
|
echo "<tr>\n";
|
|
echo "<td class='vncellreq' valign='top' align='left' nowrap>\n";
|
|
echo " ".$text['label-music_on_hold']."\n";
|
|
echo "</td>\n";
|
|
echo "<td class='vtable' align='left'>\n";
|
|
|
|
$ringbacks = new ringbacks;
|
|
echo $ringbacks->select('queue_moh_sound', $queue_moh_sound);
|
|
|
|
echo "<br />\n";
|
|
echo $text['description-music_on_hold']."\n";
|
|
echo "</td>\n";
|
|
echo "</tr>\n";
|
|
|
|
echo "<tr>\n";
|
|
echo "<td class='vncell' valign='top' align='left' nowrap>\n";
|
|
echo " ".$text['label-record_template']."\n";
|
|
echo "</td>\n";
|
|
echo "<td class='vtable' align='left'>\n";
|
|
$record_template = $_SESSION['switch']['recordings']['dir']."/".$_SESSION['domain_name']."/archive/\${strftime(%Y)}/\${strftime(%b)}/\${strftime(%d)}/\${uuid}.\${record_ext}";
|
|
echo " <select class='formfld' name='queue_record_template'>\n";
|
|
if (strlen($queue_record_template) > 0) {
|
|
echo " <option value='".escape($queue_record_template)."' selected='selected' >".$text['option-true']."</option>\n";
|
|
}
|
|
else {
|
|
echo " <option value='".escape($record_template)."'>".$text['option-true']."</option>\n";
|
|
}
|
|
if (strlen($queue_record_template) == 0) {
|
|
echo " <option value='' selected='selected' >".$text['option-false']."</option>\n";
|
|
}
|
|
else {
|
|
echo " <option value=''>".$text['option-false']."</option>\n";
|
|
}
|
|
echo " </select>\n";
|
|
echo "<br />\n";
|
|
echo $text['description-record_template']."\n";
|
|
echo "</td>\n";
|
|
echo "</tr>\n";
|
|
|
|
echo "<tr>\n";
|
|
echo "<td class='vncell' valign='top' align='left' nowrap>\n";
|
|
echo " ".$text['label-time_base_score']."\n";
|
|
echo "</td>\n";
|
|
echo "<td class='vtable' align='left'>\n";
|
|
echo " <select class='formfld' name='queue_time_base_score'>\n";
|
|
if ($queue_time_base_score == "system") {
|
|
echo " <option value='system' selected='selected' >".$text['option-system']."</option>\n";
|
|
}
|
|
else {
|
|
echo " <option value='system'>".$text['option-system']."</option>\n";
|
|
}
|
|
if ($queue_time_base_score == "queue") {
|
|
echo " <option value='queue' selected='selected' >".$text['option-queue']."</option>\n";
|
|
}
|
|
else {
|
|
echo " <option value='queue'>".$text['option-queue']."</option>\n";
|
|
}
|
|
echo " </select>\n";
|
|
echo "<br />\n";
|
|
echo $text['description-time_base_score']."\n";
|
|
echo "</td>\n";
|
|
echo "</tr>\n";
|
|
|
|
echo "<tr>\n";
|
|
echo "<td class='vncell' valign='top' align='left' nowrap>\n";
|
|
echo " ".$text['label-time_base_score_sec']."\n";
|
|
echo "</td>\n";
|
|
echo "<td class='vtable' align='left'>\n";
|
|
echo " <input class='formfld' type='number' name='queue_time_base_score_sec' maxlength='255' min='0' step='1' value='".escape($queue_time_base_score_sec)."'>\n";
|
|
echo "<br />\n";
|
|
echo $text['description-time_base_score_sec']."\n";
|
|
echo "</td>\n";
|
|
echo "</tr>\n";
|
|
|
|
echo "<tr>\n";
|
|
echo "<td class='vncell' valign='top' align='left' nowrap>\n";
|
|
echo " ".$text['label-max_wait_time']."\n";
|
|
echo "</td>\n";
|
|
echo "<td class='vtable' align='left'>\n";
|
|
echo " <input class='formfld' type='number' name='queue_max_wait_time' maxlength='255' min='0' step='1' value='".escape($queue_max_wait_time)."'>\n";
|
|
echo "<br />\n";
|
|
echo $text['description-max_wait_time']."\n";
|
|
echo "</td>\n";
|
|
echo "</tr>\n";
|
|
|
|
echo "<tr>\n";
|
|
echo "<td class='vncell' valign='top' align='left' nowrap>\n";
|
|
echo " ".$text['label-max_wait_time_with_no_agent']."\n";
|
|
echo "</td>\n";
|
|
echo "<td class='vtable' align='left'>\n";
|
|
echo " <input class='formfld' type='number' name='queue_max_wait_time_with_no_agent' maxlength='255' min='0' step='1' value='".escape($queue_max_wait_time_with_no_agent)."'>\n";
|
|
echo "<br />\n";
|
|
echo $text['description-max_wait_time_with_no_agent']."\n";
|
|
echo "</td>\n";
|
|
echo "</tr>\n";
|
|
|
|
echo "<tr>\n";
|
|
echo "<td class='vncell' valign='top' align='left' nowrap>\n";
|
|
echo " ".$text['label-max_wait_time_with_no_agent_time_reached']."\n";
|
|
echo "</td>\n";
|
|
echo "<td class='vtable' align='left'>\n";
|
|
echo " <input class='formfld' type='number' name='queue_max_wait_time_with_no_agent_time_reached' maxlength='255' min='0' step='1' value='".escape($queue_max_wait_time_with_no_agent_time_reached)."'>\n";
|
|
echo "<br />\n";
|
|
echo $text['description-max_wait_time_with_no_agent_time_reached']."\n";
|
|
echo "</td>\n";
|
|
echo "</tr>\n";
|
|
|
|
echo "<tr>\n";
|
|
echo "<td class='vncell' valign='top' align='left' nowrap>\n";
|
|
echo " ".$text['label-timeout_action']."\n";
|
|
echo "</td>\n";
|
|
echo "<td class='vtable' align='left'>\n";
|
|
echo $destination->select('dialplan', 'queue_timeout_action', $queue_timeout_action);
|
|
echo "<br />\n";
|
|
echo $text['description-timeout_action']."\n";
|
|
echo "</td>\n";
|
|
echo "</tr>\n";
|
|
|
|
echo "<tr>\n";
|
|
echo "<td class='vncell' valign='top' align='left' nowrap>\n";
|
|
echo " ".$text['label-tier_rules_apply']."\n";
|
|
echo "</td>\n";
|
|
echo "<td class='vtable' align='left'>\n";
|
|
echo " <select class='formfld' name='queue_tier_rules_apply'>\n";
|
|
if ($queue_tier_rules_apply == "true") {
|
|
echo " <option value='true' selected='selected' >".$text['option-true']."</option>\n";
|
|
}
|
|
else {
|
|
echo " <option value='true'>".$text['option-true']."</option>\n";
|
|
}
|
|
if ($queue_tier_rules_apply == "false") {
|
|
echo " <option value='false' selected='selected' >".$text['option-false']."</option>\n";
|
|
}
|
|
else {
|
|
echo " <option value='false'>".$text['option-false']."</option>\n";
|
|
}
|
|
echo " </select>\n";
|
|
echo "<br />\n";
|
|
echo $text['description-tier_rules_apply']."\n";
|
|
echo "</td>\n";
|
|
echo "</tr>\n";
|
|
|
|
echo "<tr>\n";
|
|
echo "<td class='vncell' valign='top' align='left' nowrap>\n";
|
|
echo " ".$text['label-tier_rule_wait_second']."\n";
|
|
echo "</td>\n";
|
|
echo "<td class='vtable' align='left'>\n";
|
|
echo " <input class='formfld' type='number' name='queue_tier_rule_wait_second' maxlength='255' min='0' step='1' value='".escape($queue_tier_rule_wait_second)."'>\n";
|
|
echo "<br />\n";
|
|
echo $text['description-tier_rule_wait_second']."\n";
|
|
echo "</td>\n";
|
|
echo "</tr>\n";
|
|
|
|
echo "<tr>\n";
|
|
echo "<td class='vncell' valign='top' align='left' nowrap>\n";
|
|
echo " ".$text['label-tier_rule_wait_multiply_level']."\n";
|
|
echo "</td>\n";
|
|
echo "<td class='vtable' align='left'>\n";
|
|
echo " <select class='formfld' name='queue_tier_rule_wait_multiply_level'>\n";
|
|
if ($queue_tier_rule_wait_multiply_level == "true") {
|
|
echo " <option value='true' selected='selected' >".$text['option-true']."</option>\n";
|
|
}
|
|
else {
|
|
echo " <option value='true'>".$text['option-true']."</option>\n";
|
|
}
|
|
if ($queue_tier_rule_wait_multiply_level == "false") {
|
|
echo " <option value='false' selected='selected' >".$text['option-false']."</option>\n";
|
|
}
|
|
else {
|
|
echo " <option value='false'>".$text['option-false']."</option>\n";
|
|
}
|
|
echo " </select>\n";
|
|
echo "<br />\n";
|
|
echo $text['description-tier_rule_wait_multiply_level']."\n";
|
|
echo "</td>\n";
|
|
echo "</tr>\n";
|
|
|
|
echo "<tr>\n";
|
|
echo "<td class='vncell' valign='top' align='left' nowrap>\n";
|
|
echo " ".$text['label-tier_rule_no_agent_no_wait']."\n";
|
|
echo "</td>\n";
|
|
echo "<td class='vtable' align='left'>\n";
|
|
echo " <select class='formfld' name='queue_tier_rule_no_agent_no_wait'>\n";
|
|
if ($queue_tier_rule_no_agent_no_wait == "true") {
|
|
echo " <option value='true' selected='selected' >".$text['option-true']."</option>\n";
|
|
}
|
|
else {
|
|
echo " <option value='true'>".$text['option-true']."</option>\n";
|
|
}
|
|
if ($queue_tier_rule_no_agent_no_wait == "false") {
|
|
echo " <option value='false' selected='selected' >".$text['option-false']."</option>\n";
|
|
}
|
|
else {
|
|
echo " <option value='false'>".$text['option-false']."</option>\n";
|
|
}
|
|
echo " </select>\n";
|
|
echo "<br />\n";
|
|
echo $text['description-tier_rule_no_agent_no_wait']."\n";
|
|
echo "</td>\n";
|
|
echo "</tr>\n";
|
|
|
|
echo "<tr>\n";
|
|
echo "<td class='vncell' valign='top' align='left' nowrap>\n";
|
|
echo " ".$text['label-discard_abandoned_after']."\n";
|
|
echo "</td>\n";
|
|
echo "<td class='vtable' align='left'>\n";
|
|
echo " <input class='formfld' type='number' name='queue_discard_abandoned_after' maxlength='255' min='0' step='1' value='".escape($queue_discard_abandoned_after)."'>\n";
|
|
echo "<br />\n";
|
|
echo $text['description-discard_abandoned_after']."\n";
|
|
echo "</td>\n";
|
|
echo "</tr>\n";
|
|
|
|
echo "<tr>\n";
|
|
echo "<td class='vncell' valign='top' align='left' nowrap>\n";
|
|
echo " ".$text['label-abandoned_resume_allowed']."\n";
|
|
echo "</td>\n";
|
|
echo "<td class='vtable' align='left'>\n";
|
|
echo " <select class='formfld' name='queue_abandoned_resume_allowed'>\n";
|
|
if ($queue_abandoned_resume_allowed == "false") {
|
|
echo " <option value='false' selected='selected' >".$text['option-false']."</option>\n";
|
|
}
|
|
else {
|
|
echo " <option value='false'>".$text['option-false']."</option>\n";
|
|
}
|
|
if ($queue_abandoned_resume_allowed == "true") {
|
|
echo " <option value='true' selected='selected' >".$text['option-true']."</option>\n";
|
|
}
|
|
else {
|
|
echo " <option value='true'>".$text['option-true']."</option>\n";
|
|
}
|
|
echo " </select>\n";
|
|
echo "<br />\n";
|
|
echo $text['description-abandoned_resume_allowed']."\n";
|
|
echo "</td>\n";
|
|
echo "</tr>\n";
|
|
|
|
echo "<tr>\n";
|
|
echo "<td class='vncell' valign='top' align='left' nowrap>\n";
|
|
echo " ".$text['label-caller_id_name_prefix']."\n";
|
|
echo "</td>\n";
|
|
echo "<td class='vtable' align='left'>\n";
|
|
echo " <input class='formfld' type='text' name='queue_cid_prefix' maxlength='255' value='".escape($queue_cid_prefix)."'>\n";
|
|
echo "<br />\n";
|
|
echo $text['description-caller_id_name_prefix']."\n";
|
|
echo "</td>\n";
|
|
echo "</tr>\n";
|
|
|
|
if (permission_exists('call_center_outbound_caller_id_name')) {
|
|
echo "<tr>\n";
|
|
echo "<td class='vncell' valign='top' align='left' nowrap>\n";
|
|
echo " ".$text['label-outbound_caller_id_name']."\n";
|
|
echo "</td>\n";
|
|
echo "<td class='vtable' align='left'>\n";
|
|
echo " <input class='formfld' type='text' name='queue_outbound_caller_id_name' maxlength='255' value='".escape($queue_outbound_caller_id_name)."'>\n";
|
|
echo "<br />\n";
|
|
echo $text['description-outbound_caller_id_name']."\n";
|
|
echo "</td>\n";
|
|
echo "</tr>\n";
|
|
}
|
|
|
|
if (permission_exists('call_center_outbound_caller_id_number')) {
|
|
echo "<tr>\n";
|
|
echo "<td class='vncell' valign='top' align='left' nowrap>\n";
|
|
echo " ".$text['label-outbound_caller_id_number']."\n";
|
|
echo "</td>\n";
|
|
echo "<td class='vtable' align='left'>\n";
|
|
echo " <input class='formfld' type='text' name='queue_outbound_caller_id_number' maxlength='255' value='".escape($queue_outbound_caller_id_number)."'>\n";
|
|
echo "<br />\n";
|
|
echo $text['description-outbound_caller_id_number']."\n";
|
|
echo "</td>\n";
|
|
echo "</tr>\n";
|
|
}
|
|
|
|
if (permission_exists('call_center_announce_position')) {
|
|
echo "<tr>\n";
|
|
echo "<td class='vncell' valign='top' align='left' nowrap>\n";
|
|
echo " ".$text['label-queue_announce_position']."\n";
|
|
echo "</td>\n";
|
|
echo "<td class='vtable' align='left'>\n";
|
|
echo " <select class='formfld' name='queue_announce_position'>\n";
|
|
if ($queue_announce_position == "false") {
|
|
echo " <option value='false' selected='selected' >".$text['option-false']."</option>\n";
|
|
}
|
|
else {
|
|
echo " <option value='false'>".$text['option-false']."</option>\n";
|
|
}
|
|
if ($queue_announce_position == "true") {
|
|
echo " <option value='true' selected='selected' >".$text['option-true']."</option>\n";
|
|
}
|
|
else {
|
|
echo " <option value='true'>".$text['option-true']."</option>\n";
|
|
}
|
|
echo " </select>\n";
|
|
echo "<br />\n";
|
|
echo $text['description-queue_announce_position']."\n";
|
|
echo "</td>\n";
|
|
echo "</tr>\n";
|
|
}
|
|
|
|
if (permission_exists('call_center_announce_sound')) {
|
|
echo "<tr>\n";
|
|
echo "<td class='vncell' valign='top' align='left' nowrap>\n";
|
|
echo " ".$text['label-caller_announce_sound']."\n";
|
|
echo "</td>\n";
|
|
echo "<td class='vtable' align='left'>\n";
|
|
|
|
$destination_id = "queue_announce_sound";
|
|
$script = "<script>\n";
|
|
$script .= "var objs;\n";
|
|
$script .= "\n";
|
|
$script .= "function changeToInput".$destination_id."(obj){\n";
|
|
$script .= " tb=document.createElement('INPUT');\n";
|
|
$script .= " tb.type='text';\n";
|
|
$script .= " tb.name=obj.name;\n";
|
|
$script .= " tb.className='formfld';\n";
|
|
$script .= " tb.setAttribute('id', '".$destination_id."');\n";
|
|
$script .= " tb.setAttribute('style', '".$select_style."');\n";
|
|
if ($on_change != '') {
|
|
$script .= " tb.setAttribute('onchange', \"".$on_change."\");\n";
|
|
$script .= " tb.setAttribute('onkeyup', \"".$on_change."\");\n";
|
|
}
|
|
$script .= " tb.value=obj.options[obj.selectedIndex].value;\n";
|
|
$script .= " document.getElementById('btn_select_to_input_".$destination_id."').style.visibility = 'hidden';\n";
|
|
$script .= " tbb=document.createElement('INPUT');\n";
|
|
$script .= " tbb.setAttribute('class', 'btn');\n";
|
|
$script .= " tbb.setAttribute('style', 'margin-left: 4px;');\n";
|
|
$script .= " tbb.type='button';\n";
|
|
$script .= " tbb.value=$('<div />').html('◁').text();\n";
|
|
$script .= " tbb.objs=[obj,tb,tbb];\n";
|
|
$script .= " tbb.onclick=function(){ Replace".$destination_id."(this.objs); }\n";
|
|
$script .= " obj.parentNode.insertBefore(tb,obj);\n";
|
|
$script .= " obj.parentNode.insertBefore(tbb,obj);\n";
|
|
$script .= " obj.parentNode.removeChild(obj);\n";
|
|
$script .= " Replace".$destination_id."(this.objs);\n";
|
|
$script .= "}\n";
|
|
$script .= "\n";
|
|
$script .= "function Replace".$destination_id."(obj){\n";
|
|
$script .= " obj[2].parentNode.insertBefore(obj[0],obj[2]);\n";
|
|
$script .= " obj[0].parentNode.removeChild(obj[1]);\n";
|
|
$script .= " obj[0].parentNode.removeChild(obj[2]);\n";
|
|
$script .= " document.getElementById('btn_select_to_input_".$destination_id."').style.visibility = 'visible';\n";
|
|
if ($on_change != '') {
|
|
$script .= " ".$on_change.";\n";
|
|
}
|
|
$script .= "}\n";
|
|
$script .= "</script>\n";
|
|
$script .= "\n";
|
|
echo $script;
|
|
|
|
echo "<select name='queue_announce_sound' id='queue_announce_sound' class='formfld'>\n";
|
|
echo " <option></option>\n";
|
|
|
|
//recordings
|
|
$tmp_selected = false;
|
|
if (is_array($recordings)) {
|
|
echo "<optgroup label='Recordings'>\n";
|
|
foreach ($recordings as &$row) {
|
|
$recording_name = $row["recording_name"];
|
|
$recording_filename = $row["recording_filename"];
|
|
if ($queue_announce_sound == $_SESSION['switch']['recordings']['dir']."/".$_SESSION['domain_name']."/".$recording_filename && strlen($queue_announce_sound) > 0) {
|
|
$tmp_selected = true;
|
|
echo " <option value='".escape($_SESSION['switch']['recordings']['dir'])."/".escape($_SESSION['domain_name'])."/".escape($recording_filename)."' selected='selected'>".escape($recording_name)."</option>\n";
|
|
}
|
|
else if ($queue_announce_sound == $recording_filename && strlen($queue_announce_sound) > 0) {
|
|
$tmp_selected = true;
|
|
echo " <option value='".escape($_SESSION['switch']['recordings']['dir'])."/".escape($_SESSION['domain_name'])."/".escape($recording_filename)."' selected='selected'>".escape($recording_name)."</option>\n";
|
|
}
|
|
else {
|
|
echo " <option value='".escape($_SESSION['switch']['recordings']['dir'])."/".escape($_SESSION['domain_name'])."/".escape($recording_filename)."'>".escape($recording_name)."</option>\n";
|
|
}
|
|
}
|
|
echo "</optgroup>\n";
|
|
}
|
|
|
|
if (!$tmp_selected && strlen($queue_announce_sound) > 0) {
|
|
echo "<optgroup label='Selected'>\n";
|
|
if (file_exists($_SESSION['switch']['recordings']['dir']."/".$_SESSION['domain_name']."/".$queue_announce_sound)) {
|
|
echo " <option value='".escape($_SESSION['switch']['recordings']['dir'])."/".escape($_SESSION['domain_name'])."/".escape($queue_announce_sound)."' selected='selected'>".escape($queue_announce_sound)."</option>\n";
|
|
}
|
|
else if (substr($queue_announce_sound, -3) == "wav" || substr($queue_announce_sound, -3) == "mp3") {
|
|
echo " <option value='".escape($queue_announce_sound)."' selected='selected'>".escape($queue_announce_sound)."</option>\n";
|
|
}
|
|
else {
|
|
echo " <option value='".escape($queue_announce_sound)."' selected='selected'>".escape($queue_announce_sound)."</option>\n";
|
|
}
|
|
echo "</optgroup>\n";
|
|
}
|
|
|
|
unset($tmp_selected);
|
|
|
|
echo " </select>\n";
|
|
echo "<input type='button' id='btn_select_to_input_".escape($destination_id)."' class='btn' name='' alt='back' onclick='changeToInput".escape($destination_id)."(document.getElementById(\"".escape($destination_id)."\"));this.style.visibility = \"hidden\";' value='◁'>";
|
|
|
|
unset($destination_id);
|
|
|
|
echo " <br />\n";
|
|
echo $text['description-caller_announce_sound']."\n";
|
|
echo "</td>\n";
|
|
echo "</tr>\n";
|
|
}
|
|
|
|
if (permission_exists('call_center_announce_frequency')) {
|
|
echo "<tr>\n";
|
|
echo "<td class='vncell' valign='top' align='left' nowrap>\n";
|
|
echo " ".$text['label-caller_announce_frequency']."\n";
|
|
echo "</td>\n";
|
|
echo "<td class='vtable' align='left'>\n";
|
|
echo " <input class='formfld' type='number' name='queue_announce_frequency' maxlength='255' min='0' step='1' value='".escape($queue_announce_frequency)."'>\n";
|
|
echo "<br />\n";
|
|
echo $text['description-caller_announce_frequency']."\n";
|
|
echo "</td>\n";
|
|
echo "</tr>\n";
|
|
}
|
|
|
|
echo "<tr>\n";
|
|
echo "<td class='vncell' valign='top' align='left' nowrap>\n";
|
|
echo " ".$text['label-exit_keys']."\n";
|
|
echo "</td>\n";
|
|
echo "<td class='vtable' align='left'>\n";
|
|
echo " <input class='formfld' type='text' name='queue_cc_exit_keys' value='".escape($queue_cc_exit_keys)."'>\n";
|
|
echo "<br />\n";
|
|
echo $text['description-exit_keys']."\n";
|
|
echo "</td>\n";
|
|
echo "</tr>\n";
|
|
|
|
echo "<tr>\n";
|
|
echo "<td class='vncell' valign='top' align='left' nowrap>\n";
|
|
echo " ".$text['label-description']."\n";
|
|
echo "</td>\n";
|
|
echo "<td class='vtable' align='left'>\n";
|
|
echo " <input class='formfld' type='text' name='queue_description' maxlength='255' value=\"".escape($queue_description)."\">\n";
|
|
echo "<br />\n";
|
|
echo $text['description-description']."\n";
|
|
echo "</td>\n";
|
|
echo "</tr>\n";
|
|
|
|
echo "</table>";
|
|
echo "<br><br>";
|
|
|
|
if ($action == "update") {
|
|
echo "<input type='hidden' name='call_center_queue_uuid' value='".escape($call_center_queue_uuid)."'>\n";
|
|
echo "<input type='hidden' name='dialplan_uuid' value='".escape($dialplan_uuid)."'>\n";
|
|
}
|
|
echo "<input type='hidden' name='".$token['name']."' value='".$token['hash']."'>\n";
|
|
|
|
echo "</form>";
|
|
|
|
//include the footer
|
|
require_once "resources/footer.php";
|
|
|
|
?>
|